Billing Office Customer Service Specialist
Prisma Health
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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About the role
- Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts.
- Handles a large volume of inbound calls assisting patients with requests for information, complaints, and resolving issues.
- Responsible for making outbound calls related to self-pay follow-up on accounts.
- Responsible for data analysis and interpretation throughout all functions of revenue cycle.
- Resolves billing concerns, addresses inquiries related to insurance concerns/matters.
- Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information.
- Discusses patient responsibility, which includes educating patients on claim processing.
- Interacts with patients by informing about payment options such as payment plans and financial assistance.
Requirements
- High School diploma or equivalent OR post-high school diploma / highest degree earned
- Two (2) years billing, bookkeeping, and/or accounting experience
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingbookkeepingaccountingdata analysisdata interpretationinsurance verificationclaim processingfinancial assistancepatient educationissue resolution
Soft Skills
communicationproblem-solvingcustomer serviceinterpersonal skillsorganizational skills
Certifications
High School diplomapost-high school diploma