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PRISM+

Operations Team Lead

PRISM+

Operations Team Lead at PRISM+, Singapore’s leading homegrown electronics brand. Managing technicians and enhancing operational standards to drive success across projects.

Posted 5/19/2026full-timeSingapore • 🇸🇬 SingaporeSeniorWebsite

About the role

Key responsibilities & impact
  • - Lead and manage a team of technicians and in-house agents to achieve operational success.
  • - Ensure teams are delivering excellent operational standards for both experience and quality that are set out.
  • - Develop and run projects to solve business operational problems structurally.
  • - Workload management for the team to ensure completion of projects in a timely manner.
  • - Create and maintain reports for overall team performance.
  • - Analyze data to highlight trends and develop resolution playbook.
  • - Handle complex escalations and critical customer issues with a structured and solution-oriented approach.
  • - Handle other operational and ad-hoc duties as per team requirements.
  • - Asset and logistical management.

Requirements

What you’ll need
  • - Diploma or Degree in Business, Operations Management, Engineering, or a related field
  • - 1–3 years of experience in customer service, operations, or technical support environments
  • - Prior experience in coordinating or leading technicians / ground operations teams is an advantage
  • - Strong problem-solving skills with the ability to manage complex operational issues and escalations
  • - Comfortable working with data, including reporting, analysis, and identifying trends to drive improvements
  • - Good organisational and workload management skills, with the ability to handle multiple priorities in a fast-paced environment
  • - Proficient in Microsoft Excel and reporting tools (e.g. Google Sheets, dashboards); familiarity with CRM or ticketing systems is a plus
  • - Experience in start-up environments will be a plus
  • - Hands-on, proactive, and able to work independently with minimal supervision

Benefits

Comp & perks
  • 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PRISM+ Website LinkedIn All Job Openings 11 - 50 employees Founded 2017 🛒 Retail 🛍️ eCommerce 👥 B2C Retail
  • eCommerce
  • B2C PRISM+ is a Singapore-based company offering a wide range of consumer electronics including smart televisions, air conditioners, refrigerators, monitors, smart locks, and air purifiers. Known for their 4K Smart TVs, PRISM+ provides products designed to enhance the home entertainment experience and integrate with smart home setups. The company promotes energy-efficient products such as air conditioners and purifiers and emphasizes customer satisfaction with affordable prices and aftersales support. PRISM+ prides itself on being a locally loved brand with a significant presence in the electronics market in Singapore. They also offer significant savings during sales periods and provide warranties and services to ensure product longevity. Operations Team Lead 🔥 24 minutes ago 🏢🏡 Singapore – Hybrid ⏰ Full Time 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
  • - Lead and manage a team of technicians and in-house agents to achieve operational success.
  • - Ensure teams are delivering excellent operational standards for both experience and quality that are set out.
  • - Develop and run projects to solve business operational problems structurally.
  • - Workload management for the team to ensure completion of projects in a timely manner.
  • - Create and maintain reports for overall team performance.
  • - Analyze data to highlight trends and develop resolution playbook.
  • - Handle complex escalations and critical customer issues with a structured and solution-oriented approach.
  • - Handle other operational and ad-hoc duties as per team requirements.
  • - Asset and logistical management. 🎯 Requirements
  • - Diploma or Degree in Business, Operations Management, Engineering, or a related field
  • - 1–3 years of experience in customer service, operations, or technical support environments
  • - Prior experience in coordinating or leading technicians / ground operations teams is an advantage
  • - Strong problem-solving skills with the ability to manage complex operational issues and escalations
  • - Comfortable working with data, including reporting, analysis, and identifying trends to drive improvements
  • - Good organisational and workload management skills, with the ability to handle multiple priorities in a fast-paced environment
  • - Proficient in Microsoft Excel and reporting tools (e.g. Google Sheets, dashboards); familiarity with CRM or ticketing systems is a plus
  • - Experience in start-up environments will be a plus
  • - Hands-on, proactive, and able to work independently with minimal supervision Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior GTH Operations Manager 🔥 6 hours ago Cboe Global Markets 1001 - 5000 💸 Finance 💳 Fintech 🛍️ eCommerce Website LinkedIn All Job Openings Senior GTH Operations Manager managing operational support for Cboe's APAC region from Singapore. Leading incident management and team development in a critical operational role. 🏢🏡 Singapore – Hybrid ⏰ Full Time 🟠 Senior ⚙️ Operations Client Operations Analyst, APAC 🔥 20 hours ago PyData Paris 1 - 10 ₿ Crypto 💳 Fintech Website LinkedIn All Job Openings Client Operations Analyst responsible for maintaining client engagement and support at Kaiko, a fintech company providing digital asset market information. 🏢🏡 Singapore – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Operations Manager 🕒 5 days ago Hire Digital 51 - 200 🎯 Recruiter ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Operations Manager overseeing operational coordination for awards programmes and conferences for a Financial Media Client. Working with internal teams to ensure smooth execution and process improvement. 🏢🏡 Singapore – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Franchise Operations Business Partner 🕒 May 7 Yum! Center for Global Franchise Excellence 1 - 10 🤝 B2B 🛍️ eCommerce 🛒 Retail Website LinkedIn All Job Openings Franchise Operations Business Partner driving sales growth and profitability across franchise markets in Singapore. Influencing franchisees to optimize performance and ensuring robust unit economics. 🏢🏡 Singapore – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations Senior Ops Specialist 🕒 April 3 Fortive 10,000+ employees 🏢 Enterprise ⚕️ Healthcare Insurance Website LinkedIn All Job Openings HR Operations Specialist focused on employee support and data management. Collaborating with HR teams to improve processes and ensure compliance in Singapore. 🏢🏡 Singapore – Hybrid 💰 Post-IPO Equity on 2020-03 ⏰ Full Time 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools
data analysisreportingproblem-solvingworkload managementproject managementoperational managementcustomer servicetechnical supportlogistical managementtrend identification
Soft Skills
leadershiporganizational skillscommunication skillsproactive approachindependencesolution-oriented mindsetability to handle escalationstime managementadaptabilityteam management
Certifications
Diploma in BusinessDegree in BusinessDegree in Operations ManagementDegree in Engineering