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Customer Service Officer – Offshore
PRISM+Customer Service Officer facilitating support for PRISM+ customers through calls, live chats, and emails. Focused on delivering exceptional customer experiences and gathering feedback for improvement.
About the role
Key responsibilities & impact- - Collaborate with the Customer Experience team to deliver exceptional customer support.
- - Play a key role in building meaningful relationships with customers across various communication channels.
- - Gather and relay valuable customer feedback to help improve products and services.
Requirements
What you’ll need- - Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture.
- - Provide customer support in both Mandarin and English through calls, live chats, and email correspondence.
- - Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner.
- - Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines.
- - Uphold high service quality standards aligned with the company’s customer experience goals and brand values.
- - Accurately document customer interactions and feedback for reporting and continuous improvement purposes.
- - Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand.
Benefits
Comp & perks- - 14 days Annual Leave
- - 1 day Birthday Leave
- - Statutory contributions including EPF and SOCSO will be provided.
- - RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttroubleshootingdocumentationfeedback analysis
Soft Skills
collaborationrelationship buildingpositive attitudeproactive approachcustomer-first mindsetcommunicationteam culturecustomer satisfactionloyalty enhancement