Client Success Manager

Priory

Client Success Manager responsible for managing enterprise healthcare accounts at Marvin AI. Driving retention and product adoption while fostering relationships with healthcare clients.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of health system accounts, driving retention, satisfaction, and growth
Build and maintain strong relationships with C-suite and senior stakeholders across client organizations
Lead strategic account planning and quarterly business reviews (QBRs) tied to measurable outcomes
Drive product adoption and engagement across client organizations, ensuring long-term value realization
Identify and execute opportunities for account expansion (additional sites, services, or programs)
Partner cross-functionally (product, clinical, ops) to advocate for client needs and influence roadmap priorities
Track and analyze key success metrics, including activation, engagement, clinical outcomes, and satisfaction
Proactively identify risks and develop mitigation strategies to ensure client success

Requirements

What you’ll need

5–8+ years of experience in client success, account management, or related roles
Experience owning a book of business of $1M+ in ARR
Experience managing enterprise or strategic accounts, ideally within healthcare or health tech
Experience working with employer-sponsored benefits or benefits platforms (nice to have)
Proven ability to engage and influence C-suite stakeholders
Strong track record of driving retention, adoption, and/or revenue expansion
Comfortable navigating complex organizations and ambiguous environments
Excellent communication, presentation, and stakeholder management skills
Highly organized with strong project management capabilities
Experience with CRM and analytics tools (e.g., Salesforce, Excel, or similar)

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementstrategic account planningbusiness reviewsrisk mitigationsuccess metrics analysisproject management

Soft Skills

relationship buildinginfluencing stakeholderscommunicationpresentationorganizational skillsadaptability