Analista de Atendimento, Tiktok Shop

PRINCIPIA

Customer service role at TikTok Shop managing orders, returns, and client inquiries. Collaborating with internal teams to resolve issues and monitor performance metrics.

Posted 7/9/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Atendimento aos clientes via chat da TikTok Shop.
Suporte sobre pedidos, entregas, trocas e devoluções.
Acompanhamento e resolução de ocorrências.
Interface com áreas internas para solução de demandas.
Monitoramento de indicadores e cumprimento de SLAs.

Requirements

What you’ll need

Experiência com atendimento ao cliente, e-commerce ou marketplaces.
Superior cursando.
Conhecimento de TikTok Shop, Shopee ou Mercado Livre.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PRINCIPIA Website LinkedIn All Job Openings 51 - 200 employees 💄 Beauty 🛍️ eCommerce 👥 B2C Beauty
eCommerce
B2C PRINCIPIA is a Brazilian direct-to-consumer dermocosmetics brand and online retailer offering science-backed, high-performance skincare, body and hair products. The company emphasizes transparent, concentrated formulas with disclosed active ingredient concentrations, affordable pricing, and personalized routines (dermaquiz) to democratize advanced treatments. It operates primarily through an e-commerce storefront with customer support, secure payment options and a 30-day return policy. Analista de Atendimento, Tiktok Shop Job not on LinkedIn 🔥 0 minutes ago 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Atendimento aos clientes via chat da TikTok Shop.
Suporte sobre pedidos, entregas, trocas e devoluções.
Acompanhamento e resolução de ocorrências.
Interface com áreas internas para solução de demandas.
Monitoramento de indicadores e cumprimento de SLAs. 🎯 Requirements
Experiência com atendimento ao cliente, e-commerce ou marketplaces.
Superior cursando.
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