Senior Planning Analyst

Principia

Senior Planning Analyst at a startup improving educational access and sustainability. Responsible for demand analysis and operational efficiency in strategic planning.

Posted 6/26/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

ATS Keywords

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Hard Skills

demand forecastingteam sizingoperational schedulingkey performance indicatorsperformance analysisproductivity analysisprocess optimizationdata analysisautomation toolsSQL

Soft Skills

analytical skillsorganizational ability

Tools & Technologies

ExcelPower BI

Certifications & Qualifications

Bachelor's degree

Industry Keywords

call center operationscontinuous improvementoperational workflows

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop and monitor the operation's strategic planning.
Develop demand forecasts and team sizing.
Create and monitor operational schedules aligned with projected demand.
Monitor key performance indicators (KPIs), such as average handling time (AHT), average waiting time (AWT), SLA, and abandonment rate.
Conduct performance and productivity analyses, proposing continuous improvement actions.
Identify opportunities to optimize processes and operational workflows.
Support leadership with data-driven analyses and recommendations.
Use analysis and automation tools to increase planning efficiency.

Requirements

What you’ll need

Bachelor's degree (completed).
Solid experience in planning for call center operations.
Advanced Excel.
Intermediate Power BI.
Knowledge of SQL databases.
Strong analytical skills and organizational ability.

Benefits

Comp & perks

Medical insurance
Dental insurance
Parking
Career development plan
Meal allowance
Wellhub (employee wellness program)
Birthday day off
Transportation allowance