Franchise Support Coordinator

Primrose Schools

Provide administrative support for the Franchise Support Department. Coordinating schedules, communications, and department processes ensuring positive experiences for franchise owners and stakeholders.

Posted 7/21/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while providing administrative and operational support in a franchise environment. Proficient in Microsoft 365 applications and capable of managing multiple priorities with attention to detail and confidentiality.

Highest-signal resume keywords

Administrative SupportOrganizational SkillsMicrosoft 365 ProficiencyCustomer Service ExperienceFranchise Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative SupportRecord ManagementPurchase Order ProcessingInvoice ProcessingExpense Report Management

Soft Skills

Effective CommunicationAttention to DetailTeam CollaborationDependabilityAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft SharePoint

Certifications & Qualifications

Associate's DegreeBachelor's Degree in Business Administration

Industry Keywords

Franchise SupportMulti-Unit EnvironmentProfessional ServicesVendor CommunicationsConfidentiality

About the role

Key responsibilities & impact

Provide administrative and operational support for the Franchise Support department.
Coordinate schedules, meetings, communications, records, and department processes.
Ensure a positive experience for franchise owners and internal stakeholders.
Support the planning and execution of department meetings, training sessions, annual meetings, and special events.
Organize and maintain department files, records, documentation, and shared resources.
Serve as a first point of contact for franchise owner and internal inquiries.
Respond to routine questions regarding department processes, resources, and timelines.
Provide administrative support related to franchisee onboarding, operational processes, and department initiatives.
Assist with vendor communications, maintain vendor records, and support contract administration activities.
Process purchase orders, invoices, expense reports, and follow up on outstanding items.

Requirements

What you’ll need

Associate's degree required; bachelor's degree in Business Administration, Communications, or a related field preferred.
1+ years of administrative, coordinator, customer service, or office support experience.
Experience in a franchise, multi-unit, or professional services environment preferred.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Effective verbal and written communication skills with a professional and customer-focused approach.
Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Ability to maintain confidentiality and handle sensitive information with discretion and integrity.
Strong attention to detail and commitment to accuracy.
Collaborative team player who is dependable, responsive, and follows through on commitments.
Ability to adapt to changing priorities in a fast-paced environment.

Benefits

Comp & perks

Health insurance
Paid time off
401(k)
401(k) matching
Dental insurance