Engineering Manager – Account Experience

Primer

Engineering Manager leading software engineers in developing the payment platform at Primer. Overseeing delivery, growth, and technical direction of the Account Experience surface while fostering team development.

Posted 6/1/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own delivery end to end for the Account Experience surface, holding the team to a consistent bar on quality, reliability, and pace without becoming the bottleneck yourself.
Lead, coach, and grow the engineers on your team: career development, feedback, performance, and creating an environment where high-calibre people do their best work.
Stay technically credible. You'll review design decisions, contribute to architecture discussions, and help engineers make sound trade-offs on scalability, latency, and data integrity, rather than managing from a distance.
Partner with Product to shape a realistic roadmap, surface risks early, and protect the team from over-commitment while still moving fast.
Drive operational excellence across systems handling real payment volume: monitoring, incident response, and high-quality post-mortems that actually close out their follow-ups.
Help shape how Primer Companion matures as a first-class merchant interface, balancing new surface area against the platform you already own.
Hire. As Primer scales through its Series C plan, building and calibrating a strong team is a core part of the job, not a side task.

Requirements

What you’ll need

Experience managing a team of software engineers, with real accountability for their delivery, growth, and performance, not just coordination.
Enough technical depth to be respected by strong engineers: you can interrogate a system design, spot the wrong trade-off, and tell when the information you've been given doesn't add up.
A background building and operating backend or platform systems at scale, where reliability and correctness genuinely mattered.
Comfort operating with high autonomy and little process: you resolve ambiguity rather than wait for it to be removed.
The judgement to know when a change is significant enough to pull in Staff Engineers or trigger a design review, and the credibility to hold that line.
Nice to have:
Exposure to payments, fintech, or other complex infrastructure domains, though depth of engineering leadership matters more than the specific industry.
Experience building product surfaces backed by AI, given where Companion is heading.

Benefits

Comp & perks

Competitive share options
Uncapped holiday, with 25 days minimum to be taken
Co-working space access
Workations & Company Retreat
The best equipment for your role
£500 towards your home office setup
Generous learning budget
Private Medical Insurance
A broad set of additional perks and benefits (*depending on location)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software engineering managementsystem designbackend systemsplatform systemsscalabilitydata integrityincident responseoperational excellenceAI product development

Soft Skills

leadershipcoachingcareer developmentfeedbackperformance managementproblem-solvingautonomyjudgmentcommunication