Primer

Integrations Manager

Primer

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Owning the end-to-end experience of partner integrations, from onboarding through to ongoing support
  • Scoping, triaging and coordinating technical and product-related requests from partners and internal teams
  • Working closely with the Partnerships team to support onboarding, enablement, and how Primer is presented and sold
  • Ensuring partners complete all required technical, operational, and compliance processes during onboarding
  • Acting as a technical point of contact for our partners and merchants, helping them navigate Primer’s platform and APIs
  • Creating and maintaining clear feedback loops between our Partners, Product, Engineering and other teams
  • Identifying opportunities to improve and scale integration processes, including automation and smarter tooling
  • Continuously improving the quality of the partner experience, informed by feedback and NPS insights

Requirements

  • Experience in a partner-facing technical role (e.g. Integrations, Solutions Engineering, Technical PM, Product Ops)
  • Strong communication skills, with the ability to explain technical concepts clearly to different audiences
  • Solid technical foundations, including experience working with APIs, SaaS platforms, and modern tech stacks
  • Confidence reading and understanding technical documentation and identifying gaps or friction points
  • A collaborative approach to working across Product, Engineering, Partnerships, and all other teams
  • A systems-thinking mindset, with an interest in automation, AI, and scalable ways of working
  • Experience in B2B SaaS environments (payments experience is a plus, but not essential)
Benefits
  • We are fully remote and globally distributed; and have been since day one
  • Competitive share options
  • Uncapped holiday, with 25 days minimum to be taken
  • Co-working space access
  • Workations & Company Retreat
  • The best equipment for your role
  • £500 towards your home office setup
  • Generous learning budget
  • Private Medical Insurance
  • A broad set of additional perks and benefits (*depending on location)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsSaaStechnical documentationautomationtechnical supportintegration processesproduct-related requestsscalable solutionssystems thinkingB2B
Soft Skills
communication skillscollaborationproblem-solvingfeedback managementpartner relationstechnical explanationadaptabilitycustomer focusteam coordinationprocess improvement