Prime Therapeutics

Operations Supervisor

Prime Therapeutics

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $59,000 - $94,000 per year

About the role

  • Monitor and manage team workload and capacity, quality metrics, cost, and efficiency to ensure performance guarantees, turnaround times and other internal and external service levels are met setting clear priorities and coaching team members when required to meet service levels and member needs
  • Execute on talent management responsibilities (goal setting, performance reviews, performance feedback, discipline, development goals, business goals, training, etc.) for immediate focus area or client team
  • Provide Subject Matter Expertise (SME) knowledge to internal and external stakeholders via research support, project leadership, implementation support, and internal/external audits
  • Maintain and regularly update operational documentation, including Standard Operation Procedures (SOPs), Desktop Procedures (DTPs), training manuals, and related tools, to ensure accuracy, consistency, and alignment with current practices
  • Resolve escalated client issues and inquiries by identifying root causes and delivering timely, effective solutions to ensure client satisfaction and retention

Requirements

  • Bachelor's degree in Business, Healthcare or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
  • 3 years of work experience in Operations Management, Pharmacy Benefit Management, Healthcare, Insurance, or highly regulated market
  • Must be eligible to work in the United States without the need for work visa or residency sponsorship
  • Ability to work well within in a team and build relationships across teams
  • Excellent verbal and written communication skills
  • Ability to coordinate multiple projects/tasks simultaneously without compromising quality
  • Strong analytical, problem solving, and decision-making skills
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject leadershipperformance managementtalent managementanalytical skillsproblem solvingdecision making
Soft Skills
teamworkrelationship buildingcommunication skillstime management
Certifications
Bachelor's degreeHS diplomaGED