Billing Specialist

• Understand and follow the set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
• Reviewing contracts: Review contractual agreements to understand the billing terms, payment schedules, and invoicing requirements.
• Creating and sending invoices: Create and send invoices to customers according to the billing terms outlined in the contractual agreements. Ensure that the invoices are accurate, timely, and comply with accounting standards and regulations. These invoices may also expand to ancillary charges that are outside the scope of the signed contract. (i.e., work done on a T&M basis or Hardware/Software resales)
• Managing billing schedules: Manage billing schedules for contractual agreements, ensuring that invoices are sent on time and that payments are received according to the payment schedules outlined in the contracts.
• Resolving billing discrepancies: Resolve billing discrepancies or disputes with customers, working with internal teams and external stakeholders to resolve issues and ensure that payments are received on time.
• Updating billing records: Maintain accurate billing records for contractual agreements, including invoices, payments received, and any changes to the billing terms or schedules.
• Supporting financial reporting: Assist in financial reporting activities, including preparing reports and analyses related to contractual billing and revenue recognition.
• Additional Responsibilities: Maintain accurate and real time timesheets, Receive mentoring and feedback from peers and others, Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams, Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings, Attend training & team meetings as required, Ensure work aligns with standards, Assist team members as required, Maintain constant and clear communication with clients and colleagues, Collaborate with all departments to maximize client satisfaction, Continuously provide feedback to help improve processes and procedures to provide superior service, Provide or facilitate timely responses and guidance to client requests, Maintain documentation, processes, and standards through the change management processes, Maintain an in-depth knowledge of the products and services that are offered.

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