Implementation Engineer, Customer Support

Prime Robotics

Implementation Engineer deploying robotic automation solutions at warehouses and distribution centers. Focused on customer success and hands-on problem solving in a hybrid work environment.

Posted 4/28/2026full-timeLakewood • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 per yearWebsite

Tech Stack

Tools & technologies

LinuxMySQLSQL

About the role

Key responsibilities & impact

Lead on-site deployment and go-live support for Prime's robotic automation systems, serving as the primary technical point of contact for customers during and after implementation.
Support sales teams with on-site demos and technical presentations to prospective customers.
Monitor Prime robot fleet performance at customer sites, proactively identifying and resolving issues before they impact operations.
Diagnose and troubleshoot hardware issues across Prime's robot portfolio — electronics, motors, cabling, and electromechanical systems — keeping fleet uptime at its peak.
Diagnose and resolve software issues affecting robotic systems, including Prime's PES platform, Robot Control System, and WMS integrations.
Administer Linux (Ubuntu) environments, write bash shell scripts, and query databases using SQL/MySQL to support system diagnostics and reporting.
Perform robot inspections and preventative maintenance and maintain accurate spare parts inventory.
Document all repairs, configurations, and field fixes thoroughly to support continuous improvement.
Generate operational reports and performance data to track fleet health and customer outcomes.
Relay customer feedback, product performance observations, and improvement opportunities to Prime's internal engineering and product teams.
Collaborate flexibly with colleagues across time zones as needed.
Maintain and repair electronic components, including soldering when required.

Requirements

What you’ll need

A genuine love for robots and automation — curiosity about how things work.
Experience in a field service, implementation, or systems support role involving mechanical, electrical, or software systems (or a combination).
Hands-on comfort with electromechanical systems in a shop or warehouse environment.
Linux proficiency (Ubuntu), including bash scripting; SQL/MySQL experience for database queries and diagnostics.
Familiarity with Warehouse Management System (WMS) software and basic networking concepts.
Experience maintaining lithium battery systems a plus.
Soldering skills and comfort working with electronic components.
Strong customer service instincts — you can stay calm, communicate clearly, and build trust even when things get complicated.
Exceptional attention to detail and organizational skills; able to juggle multiple customer situations simultaneously.
Proactive, self-motivated, and able to work independently in fast-paced warehouse environments.
Excellent written and verbal communication skills for both technical and non-technical audiences.
Ability to lift up to 50 lbs; comfortable working in active warehouse and shop environments.
Valid driver's license, good driving record, and reliable transportation.
Willingness to travel to customer sites regionally, with periodic broader travel.

Benefits

Comp & perks

Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing.
Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed.
Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront.
A collaborative culture where innovation thrives and your work has a real impact.
The excitement of contributing to transformative technology in a fast-growing industry.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

robotic automation systemshardware troubleshootingsoftware diagnosticsLinux (Ubuntu)bash scriptingSQLMySQLelectromechanical systemssolderingWarehouse Management System (WMS)

Soft Skills

customer servicecommunicationattention to detailorganizational skillsproactiveself-motivatedindependent workflexibilitytrust buildingproblem-solving

Certifications

valid driver's license