IT Governance Specialist
PRIME CONTROL
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudITSM
About the role
- Incident Management: Define standards, monitor critical SLAs, coordinate high-impact incidents, and consolidate executive reports.
- Problem Management: Lead root-cause analyses, develop corrective and preventive action plans, maintain a known error database, and conduct post-mortems.
- Change Management: Assess risks and impacts of strategic RFCs, coordinate CABs, and ensure clear communication of critical changes.
- Configuration Management (CMDB): Ensure CMDB integrity, map relationships between assets and services, support audits, and integrate with ITSM and monitoring tools.
- Governance and Continuous Improvement: Define and review ITIL policies, monitor strategic KPIs, identify automation opportunities, and promote training.
- Integration with Technical and Business Teams: Serve as a bridge between technical teams and executives, ensuring alignment between IT and strategic objectives.
Requirements
- Solid experience in IT Governance and ITIL processes (Incident, Problem, Change, and CMDB management).
- Experience with ITSM tools (Jira Service Management).
- Advanced skills in data analysis and reporting (Power BI).
- ITIL v3 and v4 certification.
- Experience managing projects and operating in complex environments.
- Soft skills: clear communication, analytical thinking, influencing, and proactivity.
- Differentiators: experience in cloud environments, process automation, and prior experience at technology companies or consulting firms.
Benefits
- Medical insurance
- Home-office allowance
- Career development plan
- Profit-sharing (PLR)
- Life insurance
- Food allowance
- Dental care
- Meal voucher
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT GovernanceITIL processesIncident ManagementProblem ManagementChange ManagementConfiguration ManagementData AnalysisReportingProcess AutomationProject Management
Soft skills
clear communicationanalytical thinkinginfluencingproactivity
Certifications
ITIL v3ITIL v4