Primal State Performance GmbH

Applied AI & Automation Engineer

Primal State Performance GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • In this role, you’ll build and continuously iterate on AI-powered operational workflows within the architecture defined by our senior engineers.
  • Your focus is on implementing agents, connectors, and automations that reduce manual work and increase consistency across Customer Support, Operations, and Web.
  • By delivering the workflows teams interact with every day, you’ll expand Glow25’s automation footprint across CS and Ops, improve speed and reliability, and ensure our AI layer grows quickly and safely through new agents, integrations, and use cases.
  • At the core of this role, you design, build, and own end-to-end AI-powered workflows that solve real operational challenges — from WISMO requests and subscription changes to refunds and complex support inquiries.
  • By building and maintaining connectors and tools via our integration layer, you enable AI agents to interact seamlessly with Glow25 systems.
  • When it comes to operational knowledge, you create and optimize retrieval logic, queries, and indexing so policies and SOPs are always accessible, reliable, and up to date.
  • In close collaboration with Customer Support, Operations, and Web teams, you translate real business needs into scalable technical workflows that make a tangible impact.
  • Throughout the entire lifecycle, you take ownership of iteration, debugging, testing, and evaluation to ensure workflows are robust, reliable, and safe in production.
  • As automation opportunities emerge, you continuously expand and refine our automation landscape and turn new use cases into high-impact solutions.

Requirements

  • You have strong backend engineering fundamentals and enjoy building reliable, scalable systems.
  • You’re experienced in integrating APIs and designing data or process flows that connect multiple systems seamlessly.
  • You’re familiar with LLM orchestration concepts and retrieval patterns — or highly motivated to deepen your expertise in this space.
  • You’re comfortable working with established architectural patterns and enjoy implementing solutions based on guidance from senior engineers.
  • You approach debugging and problem-solving in a structured, hands-on way and continuously iterate to improve quality and performance.
Benefits
  • Work flexibly in the way that suits you best.
  • Home office? Done right. We’ll set you up with a one-time €500 allowance to design your ideal workspace.
  • Fully equipped from day one. Mac or Windows – you choose what works best for you.
  • Glow Card – your monthly treat. Receive €50 every month to spend however you like – that’s €600 a year.
  • Learning is part of the deal. Whether it’s our Glowcademy, dedicated learning time, or personal development support – we invest in your growth.
  • Enjoy 40% off our entire product range.
  • Take a break – you’ve earned it. 30 vacation days + 1 personal holiday, plus up to 10 additional unpaid days off when you need a longer reset. New Year’s Eve is a company day off.
  • Our company health insurance reimburses up to €600 per year for extras like vision aids, alternative medicine, or dental cleanings.
  • After your probation period, we’ll contribute €600 toward your pension plan – and if you contribute more, we’ll top it up by an additional 20%.
  • Access discounts and special offers from top brands through our corporate benefits platforms.
  • Our Glow25 merch is more than just fabric – it’s a sign of belonging.
  • For five years running, we’ve been recognized as a Top Company on Kununu — proof of the strong, positive culture we live every day.
  • From workouts to wellness retreats – you decide how to stay active. Choose between Urban Sports Club or Wellpass.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
backend engineeringAPI integrationdata flow designprocess flow designLLM orchestrationdebuggingtestingiterationautomationretrieval logic
Soft skills
problem-solvingstructured approachcollaborationownershipcommunicationadaptabilityattention to detailcreativitycritical thinkingmotivation