Senior Manager, Sales Operations

Priceline

Senior Manager driving operational excellence, tools & AI implementation in Sales Operations at Priceline. Leading cross-functional collaboration to enhance productivity and user experiences.

Posted 5/20/2026full-timeNew York City • Connecticut, New York • 🇺🇸 United StatesSenior💰 $135,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Identify and lead high-impact opportunities to improve operational workflows through tools, automation, and AI, that improve speed and quality
Collaborate cross-functionally with Product and Commercial teams to define requirements and deliver scalable, user-centric solutions
Coordinate cross brand tool and solution development
Drive the rollout and adoption of new tools, such as CRM and AI-enabled workflows across the Accommodation organization
Monitor performance of implemented solutions and continuously optimize based on data and feedback
Support pilot programs and scale successful initiatives across markets and teams
Translate business challenges into practical AI and automation use cases with measurable outcomes
Provide ongoing feedback to internal stakeholders to improve tooling, reporting, and operational processes
Manage and coordinate with external vendors and partners to accelerate delivery
Lead an operational team, setting the vision and objectives, while managing senior stakeholder requirements
Foster a culture of data-driven decision-making and performance accountability within the organization
Effectively communicate and present performance findings, strategies, and recommendations to senior management and key stakeholders

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in a relevant field (MBA preferred)
8+ years of experience in operations, strategy, product, or process improvement roles
3+ Years of experience as a People Leader
Entrepreneurial thinking, with a proven track record of implementing innovative ideas, processes or products in complex organizations
Experience working cross-functionally
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
Experience with implementing AI solutions, automation, or workflow tools, with the ability to apply them to real business problems
Excellent communication and stakeholder management skills
Comfortable operating in a fast-paced, dynamic environment and managing multiple initiatives simultaneously
Curious, solution-oriented, and motivated to challenge the status quo
A strong teammate with a “get it done” attitude and ownership mindset
Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust

Benefits

Comp & perks

Health & wellness coverage including medical, dental, vision, and mental health resources
Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days
Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)
Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts
Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits
Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits
A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI solutionsautomationworkflow toolsdata analysisprocess improvementoperational workflowsperformance monitoringscalable solutionsuser-centric designcross-functional collaboration

Soft Skills

analytical skillsproblem-solvingcommunicationstakeholder managemententrepreneurial thinkingteam leadershipdata-driven decision-makingcuriositysolution-orientedownership mindset

Certifications

Bachelor's degreeMBA