Preventx

Analyst

• Act as the first point of contact for IT and application-related queries
• Log, categorise, and prioritise support requests using the ticketing system
• Provide first-line troubleshooting for hardware, software, and applications
• Support users with password resets, access requests, and common issues
• Escalate more complex problems to second-line support when required
• Set up and support desktops, laptops, mobile devices, and applications
• Communicate clearly with users, providing updates and managing expectations
• Assist in creating and maintaining knowledge base articles and user guides
• Perform routine IT checks and maintenance tasks
• Deliver excellent customer service at all times

Junior IT Service Desk Analyst, 1st Line Support