Preventx

Operations

• Lead end-to-end operational delivery across ~30 geographic areas, maintaining a detailed understanding of activity, demand, case mix, and local demographics to proactively manage performance.
• Own system-wide KPI delivery, ensuring robust performance management frameworks, early warning indicators, and recovery plans are in place to consistently meet contractual standards and avoid service credits.
• Ensure services meet all contractual, quality, clinical governance, information governance, GDPR, and NHS regulatory requirements, embedding robust operational controls that safeguard compliance, resilience, and delivery across all partners.
• Oversee demand, capacity, and productivity management, using data-driven insight to optimise throughput and maintain performance within agreed tolerances.
• Own the operational risk register, mitigation plans, and business continuity arrangements to protect service continuity and contractual performance.
• Lead complaints, escalations, serious incidents, and thematic learning, translating insight into operational improvements and risk reduction.
• Coordinate delivery across consortium and delivery partners, ensuring seamless pathways, clear accountabilities, and aligned performance expectations.
• Oversee the reporting strategy and performance narratives across each geographic area, the clinical service, and VCSE partners, ensuring clear transparency of delivery, risks, and recovery actions.
• Collaborate with Service Design, Business Analysis, Programme Management, and Technology teams to implement changes that improve productivity, resilience, and KPI performance.
• Lead pathway optimisation, automation, and efficiency programmes, delivering measurable improvements in utilisation, turnaround times, and cost per case.
• Support mobilisation and major service or technology changes, ensuring operational readiness, workforce alignment, and performance stability through transition.

Operations Lead

Chief Technology Officer

• Provide senior leadership and accountability for day-to-day technology delivery and operations, ensuring platforms are stable, reliable, secure, and scalable.
• Own technology delivery predictability, overseeing engineering execution through the Engineering Manager and ensuring priorities are translated into achievable and well-managed delivery plans.
• Lead and mature engineering, QA, UX, and internal IT functions, creating clarity around roles, responsibilities, ways of working, and decision-making.
• Maintain clear ownership and visibility of technical risk, technical debt, and operational dependencies, ensuring appropriate mitigation, escalation, and assurance.
• Provide oversight of quality assurance, release governance, and change control, ensuring safe, controlled delivery in a regulated digital health environment.
• Ensure technology delivery consistently supports clinical safety, data protection, cyber security, and regulatory compliance, working closely with governance and clinical colleagues.
• Own internal IT services, cyber security posture, and business continuity planning, ensuring internal systems and access controls are secure and reliable.
• Collaborate with the Strategic Principal Architect to assess architectural recommendations, design standards, and technical trade-offs, and determine how they are prioritised and integrated into the agreed technology roadmap.
• Work in partnership with product, clinical, operational, and governance teams to align technology delivery with business priorities and service needs.
• Act as the primary escalation point for complex technical, delivery, or cross-team issues, supporting executive decision-making with clear communication of risks, options, and trade-offs.

Head of Technology

Compliance

• Responsible for validating new laboratory analysers, assays, and operations systems
• Ensuring compliance with ISO 15189, ISO 27001, ISO 9001, ISO 14001, and Medical Device regulations
• Plan, write, and execute validation and verification protocols
• Perform validation studies including accuracy, precision, linearity, detection limits, measurement uncertainty
• Document all validation activities to meet ISO 15189 and internal QMS requirements
• Lead IQ/OQ/PQ processes for new equipment and software
• Participate in internal audits, external assessments, and CAPA processes
• Collaborate with laboratory, quality, IT, and supplier teams

Operations Lead

Head of Technology

Project Compliance Officer