Prestige Insurance Group, Inc.

QA Automation Engineer

• Design and implement AI-driven automation agents capable of executing complex, multi-step business workflows
• Combine AI-based decisioning with deterministic, rule-based logic to ensure accuracy, reliability, and compliance
• Implement human-in-the-loop approvals, escalation paths, and exception handling for regulated operations
• Build automation systems that monitor and process shared mailboxes, identify, classify, and filter inbound emails and attachments
• Develop systems that accept uploaded intake documents or forms through internal platforms or portals
• Design and manage robotic automation workflows for systems where APIs are unavailable
• Implement mechanisms for automation agents and robots to capture execution results, confirmations, and rejection states
• Integrate automation workflows across email systems, CRMs and agency management platforms, and document repositories
• Ensure all automation adheres to data privacy, security, and regulatory requirements

AI Automation Engineer

Customer Support

• Learn to manage and service a portfolio of trucking insurance accounts.
• Build and maintain strong relationships with clients, ensuring their needs are met.
• Assist clients with policy questions, coverage options, and risk management strategies (training provided).
• Handle policy changes and endorsements with guidance from experienced team members.
• Collaborate with underwriters and internal teams to ensure the best service for our clients.
• Stay up to date on industry trends and regulations through ongoing training and development.

AI Automation Engineer

Customer Service Representative