Press Ganey

Senior Product Manager

Press Ganey

full-time

Posted on:

Location Type: Hybrid

Location: Illinois • Massachusetts • United States

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Salary

💰 $140,000 - $155,000 per year

Job Level

Senior

About the role

  • Gain a deep understanding of the market, competitive landscape, and client experiences.
  • Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
  • Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding.
  • Be the central point of communication around your product.
  • Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements.
  • Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
  • Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
  • Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders.
  • Work closely with Executives and leadership to gain a stronger understanding of the business needs and priorities.
  • Clients to solicit feedback on products and services, and to better understand their problems and pain points.
  • The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
  • The Engineering team to ensure the product is brought to market according to business requirements and client expectations.
  • The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
  • The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.
  • May require occasional travel a few times a year.

Requirements

  • Bachelor’s degree in a related field is required, MBA/MHA preferred
  • 5+ years of SaaS product management experience, preferably within healthcare
  • Experience working with payers and/or understanding landscape of the US Healthcare Insurance marketplace strongly preferred
  • Survey/ Market Research or Voice of Customer experience preferred but not required.
  • Self-starter with a bias toward action and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically.
  • Experience working in agile product development methodology
  • Have a passion for user experience, getting to the root of user problems, and solving them creatively while still balancing the needs of the business
  • Experience soliciting user and industry feedback: interviewing customers and non-customers, leading focus groups for product design/development
  • Understanding of key technologies and ability to converse at a technical level; can understand work effort and trade-offs with technical solutions
  • Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc.
  • Experience with customer/client management, and managing the tension between customers’ wants and needs as part of the broader product/portfolio strategy
  • Proven ability to develop product and marketing strategies, including managing all aspects of a successful product through its lifecycle
  • Excellent strategic thinking, analytical and critical thinking skills
  • Superior project management, time management, and organizational skills, and the ability to quickly adapt to multiple priorities
  • Outstanding written and verbal communication skills.
Benefits
  • bonuses tied to achieved results

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS product managementagile product developmentproduct strategyproduct roadmapproduct specificationsmarket researchuser experience designproduct lifecycle managementcustomer/client managementtechnical understanding
Soft skills
strategic thinkinganalytical skillscritical thinkingproject managementtime managementorganizational skillscommunication skillsself-starterproblem-solvingprioritization
Certifications
Bachelor’s degreeMBAMHA