Senior Consultant
Press Ganey
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Illinois, Utah, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $175,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Utilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements
- Partnering with health plan and medical groups to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems.
- Constructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations.
- Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement.
- Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources
- Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements
- Leading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations
- Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
- Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships
- Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management
- Planning, organizing and prioritizing project activities using work plans and other project management tools
Requirements
- 5+ years of previous work experience in experience management in health plan and provider organizations.
- Expertise in consumer experience, member/patient acquisition and retention strategies
- Experience working with health plans in driving experience improvement across lines of business
- Knowledge and understanding of government programs driven by Medicare Stars and NCQA
- Market research and insights or experience design
- Proven track record of experience improvement in member/patient experience with plan, medical group or other provider stakeholders.
- Past experience in training and coaching member/patient-facing teams.
- Demonstrated experience in driving performance improvement initiatives.
- Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
- Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
- Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.
Benefits
- Health insurance
- Competitive benefits package
- Professional development opportunities
- Discretionary bonus or commission tied to achieved results
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisdata interpretationprocess designauthorization metricsdenial ratesmarket researchexperience improvementdata analytic skillsExcelSQL
Soft skills
effective trainingknowledge transferclient relationship managementcommunicationinfluencingplanningorganizingprioritizingdelegatingadaptability