Client Implementation Manager
Press Ganey
full-time
Posted on:
Location Type: Hybrid
Location: Illinois, Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities.
- Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
- Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
- Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
- Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
- Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
Requirements
- Minimum 5 years of relevant experience in a client-facing project management, consulting, or operations role ; ideally in a healthcare related field.
- Excellent interpersonal, communications, listening, and presentation skills.
- Solid working knowledge of improvement methodology, best practices, and data analytics.
- Proven track record of successfully delivering complex projects and attaining high client satisfaction.
- Ability to work in a fast-paced environment while prioritizing competing client needs.
- Obsession with customer experience including follow-up and problem resolution.
Benefits
- Health insurance
- Flexible working hours
- Paid time off
- Professional development opportunities
- Discretionary bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analyticsimprovement methodologybest practices
Soft skills
interpersonal skillscommunication skillslistening skillspresentation skillsclient relationship managementproblem resolutionprioritizationcustomer experience focus