Senior Engineer – Virtualisation

Presidio

Engineer responsible for monitoring and managing customer internal infrastructures in a remote capacity. Collaborating with teams to troubleshoot and resolve client issues while ensuring customer satisfaction.

Posted 7/11/2026full-timeChennai • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer infrastructures and providing technical support, with a strong focus on customer service and effective communication. Proficient in troubleshooting network and server issues while maintaining technical documentation and collaborating with engineering teams.

Highest-signal resume keywords

5+ Years Experience With Virtualized Compute And Storage InfrastructureTechnical Understanding Of Enterprise Networking And Virtual Network TechnologiesExperience With VMware ESXi, VMware SRM, PowerCLI, And/or vSphere SDKsNetwork And Server Troubleshooting ExperienceExcellent Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Virtualized Compute InfrastructureStorage InfrastructureTCP/IPOSI ModelNetwork TroubleshootingServer Troubleshooting

Soft Skills

Excellent Customer Service SkillsStrong Problem-Solving SkillsStrong Communication Skills

Tools & Technologies

VMware ESXiVMware SRMPowerCLICisco UCSCisco Nexus SwitchingDell VxRailCisco HyperflexNutanix

Certifications & Qualifications

Bachelor’s Degree Or Equivalent Work Experience

Tech Stack

Tools & technologies

SwitchingTCP/IPVMware

About the role

Key responsibilities & impact

Monitor and manage customer internal infrastructures and their platforms under direct supervision of Engineering Manager
Troubleshoot client device and application issues via phone and remote access
Oversee day-to-day operation of various engineering solutions including hardware/software support, training, and special projects
Provide feedback to management on process improvements and areas of concern
Maintain excellent communication with NOC team on all tasks and projects
Create and maintain good technical documentation
Develop additional skills in other products as business needs dictate
Respond to customer service calls and emails in agreed upon timeframe
Manage service tickets assigned to personal and team queue

Requirements

What you’ll need

Bachelor’s Degree or equivalent work experience and/or military experience
5+ years of hands-on experience with virtualized compute and storage infrastructure
Excellent customer service skills and client focus
Strong communications skills including the ability to communicate technical information using non-technical language
Strong problem-solving skills
Technical understanding of enterprise networking and virtual network technologies
Experience with one or more of the following: VMware ESXi, VMware SRM, PowerCLI, and/or vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco Hyperflex, and Nutanix
Technical understanding of TCP/IP and the OSI model
Network and server troubleshooting experience

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options