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Team Lead, Customer Success Manager
PresidioLead a team of Customer Success Managers while managing enterprise accounts for Presidio's technology solutions. Drive customer satisfaction and retention collaborating with cross-functional teams.
About the role
Key responsibilities & impact- Lead, mentor, and develop a team of Customer Success Managers
- Manage a portfolio of enterprise accounts
- Drive customer satisfaction, retention, and growth
- Conduct QBRs and EBRs to demonstrate value
- Train and certify team members on CSM methodologies and tools
- Collaborate with Sales, Technical Services, and Overlay teams
Requirements
What you’ll need- 5+ years in Customer Success or Account Management
- Bachelor’s degree or equivalent experience and/or military experience
- 2+ years of leadership or team lead experience
- Proven track record of managing enterprise accounts
- Cisco and/or other OEM ecosystem experience (e.g., Palo Alto, Juniper) preferred
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success ManagementAccount ManagementTeam LeadershipQBRsEBRsCSM MethodologiesCustomer RetentionCustomer SatisfactionPortfolio ManagementTraining and Certification
Soft Skills
MentoringCollaborationCommunicationProblem-SolvingInterpersonal Skills