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Presidio

Team Lead, Customer Success Manager

Presidio

Lead a team of Customer Success Managers while managing enterprise accounts for Presidio's technology solutions. Drive customer satisfaction and retention collaborating with cross-functional teams.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading and mentoring Customer Success teams while managing enterprise accounts to drive customer satisfaction and retention. Proficient in conducting QBRs and EBRs, and training team members on CSM methodologies and tools.

Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementTeam LeadershipQBRs and EBRsCisco Ecosystem Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Success ManagementAccount ManagementTeam LeadershipQBRsEBRsCSM MethodologiesCustomer RetentionCustomer SatisfactionPortfolio ManagementTraining and Certification
Soft Skills
MentoringCollaborationCommunicationProblem-SolvingInterpersonal Skills
Industry Keywords
Enterprise AccountsCiscoPalo AltoJuniperOEM Ecosystem

About the role

Key responsibilities & impact
  • Lead, mentor, and develop a team of Customer Success Managers
  • Manage a portfolio of enterprise accounts
  • Drive customer satisfaction, retention, and growth
  • Conduct QBRs and EBRs to demonstrate value
  • Train and certify team members on CSM methodologies and tools
  • Collaborate with Sales, Technical Services, and Overlay teams

Requirements

What you’ll need
  • 5+ years in Customer Success or Account Management
  • Bachelor’s degree or equivalent experience and/or military experience
  • 2+ years of leadership or team lead experience
  • Proven track record of managing enterprise accounts
  • Cisco and/or other OEM ecosystem experience (e.g., Palo Alto, Juniper) preferred

Benefits

Comp & perks
  • Health insurance
  • Flexible working hours
  • Professional development opportunities