Team Lead, Customer Success Manager

Presidio

Customer Success Manager leading a team and managing enterprise accounts at Presidio. Responsible for driving customer satisfaction and growth across various portfolios.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of Customer Success Managers
Actively manage your own portfolio of enterprise accounts
Drive adoption, renewals, and growth across the customer lifecycle
Serve as SME for Cisco and OEM Enterprise Agreements
Define, monitor, and report on key performance indicators
Conduct QBRs and EBRs to demonstrate value
Train and certify team members on CSM methodologies and tools
Work with Sales, Technical Services, and Overlay teams

Requirements

What you’ll need

5+ years in Customer Success or Account Management
Bachelor’s degree or equivalent experience and/or military experience
2+ years of leadership or team lead experience
Proven track record of managing enterprise accounts
Cisco and/or other OEM ecosystem experience (e.g., Palo Alto, Juniper) preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementPerformance MonitoringQBRsEBRsCSM Methodologies

Soft Skills

MentoringCollaborationCommunication