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Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Understand and explain industry and ServiceNow best practices
- Understand and explain Contender products and service offerings
- Lead the implementation of delivery projects, including:
- Conducting demos and working sessions with the client
- Gathering requirements from the client
- Design solutions to maximum value while minimizing technical debt
- Refining Agile stories and tasks
- Assigning work to technical consultants
- Reviewing work of technical consultants
Requirements
What you’ll need- Bachelor's degree or equivalent work experience and/or military experience
- At least 7 years’ experience as an administrator of ServiceNow platform
- Expert knowledge of ServiceNow ITSM and CSM modules
- Experience with the ITIL framework
- Ability to develop on the ServiceNow platform including configuration and customization
- Strong JavaScripting experience
- Experience leading a team to develop and configure ServiceNow
- Experience explaining ServiceNow solutions to business stakeholders
- Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc.
- Experience with Agile methodology (including story refinement, testing, and scrum)
- Working knowledge of how configuration management factors into the ITIL framework
- ServiceNow System Admin Certification
- ServiceNow Implementation Specialist Certification
Benefits
Comp & perks- Professional development opportunities
- Flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMCSMJavaScriptAgile methodologyconfigurationcustomizationBusiness RulesClient ScriptsWorkflow/Flow Designer
Soft Skills
leadershipcommunicationclient engagementrequirements gatheringsolution designteam managementstakeholder explanationwork assignmentreviewing workcollaboration
Certifications
ServiceNow System Admin CertificationServiceNow Implementation Specialist Certification