Senior Project Manager – ServiceNow

Presidio

. Lead multiple technology implementation projects simultaneously using Contender Solution ’s project management method .

Posted 4/24/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead multiple technology implementation projects simultaneously using Contender Solution ’s project management method
Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
Manage relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations
Track and maintain an accurate and continually updated view of the activities and deliverables to ensure projects are delivered on time, within budget, and meets or exceeds customer satisfaction goals
Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards
Perform day-to-day management of all phases of the project including project requirements, design, development, test, and deployment of each project
Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
Define team member roles and expectations and ensures effective communication between all parties involved in the project
Monitors cost to provide accounting support for project time, materials, and services.
Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
Develops a partner relationship with the client for the long-term benefit of the client and Presidio
Remain up to date on relevant solutions, products, and services by attending internal PM training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
Actively participates in the development of Program and Project Management practices by participating in internal change initiatives

Requirements

What you’ll need

Bachelor’s degree or the equivalent work experience and/or military experience
8-10 years' project management experience managing multiple projects to successful completion, preferably at a technology solution provider or in a corporate Information Technology department
Minimum of 3 years’ experience delivering ServiceNow projects
Superior project management, time management, and coordination skills to plan, organize, staff, and direct the overall production of a project.
Demonstrated ability to implement projects successfully on-time and on-budget.
Demonstrated ability to organize and coordinate all project activities assigned to him/her from project planning, to tracking and reporting issues, and status reporting
Effective people management skills including motivating, developing, coaching, directing, and identifying the best people for the job
Exceptional interpersonal and active listening skills
Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
Solid communication and change management skills to influence and lead the project team and customer through the change management process
Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
Ability to manage numerous small projects simultaneously
Ability to be socially perceptive and be attentive to other’s reactions and why they respond as they do
Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
Excellent oral and written communication skills
Ability to sense and forecast problem area
Proficiency in the English language and reading comprehension
Initiate, manage, and complete projects using ContendNow PPM
Initiate and manage Resources and Resource Plans for projects
Initiate and manage Project Milestones
Initiate and manage Project Tasks and/or Stories
Initiate and manage Project RASCIs
Publish Project status reports
Act as liaison between customer, project team, and Contender
Develop and manage trusted relationship with customer during project execution

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementServiceNowresource planningproject trackingchange managementproject designproject developmentproject deploymentproject reportingproject coordination

Soft Skills

time managementpeople managementinterpersonal skillspublic speakingpresentation skillscommunication skillscritical thinkingproblem solvingnegotiation skillsresults-oriented

Certifications

PM certifications