Presidio

Inside Client Manager

Presidio

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Onboard and setup of new customers
  • Act as the primary internal point of contact for our customers in conjunction with account managers
  • Attend customer meetings to strengthen existing relationships, forge new relationships to better understand customer objectives, and participate in the close-out of projects
  • Delegate customer report requests, run-rate quotes, and orders to appropriate internal resources.
  • Maintain Salesforce account data integrity to ensure customer account, contact, and project information is accurate and up-to-date
  • Work with Solution Architect to build Bills of Materials that meet customer requirements
  • Generate accurate quotes for solution business
  • Conduct forecasting and prospecting for run-rate business to understand future financial trends and opportunities in the run-rate space
  • Identify opportunities for cross-selling to the current customer base
  • Manage the registration process to ensure the best pricing possible for both Presidio and customers with input from the Account Manager and leveraging the Deals Desk
  • Partner with specific vendors to quickly and accurately source quotes.
  • Leverage relationships with vendors through meeting attendance and communication to maintain awareness of promotions and vendor pricing programs
  • Participate in sales operations meetings as required
  • Assist with New Hire onboarding support
  • Receives work direction from department leadership; however, is responsible for prioritizing his/her own work by sales allocation, date needed to fill, and logistics of work order
  • Additional responsibilities as required

Requirements

  • Bachelor’s degree and/or related experience and/or military experience
  • 3 - 5 years of experience
  • Experience with SLED customers and contracts
  • Preferred experience with Cisco, Dell/EMC, VM Ware Sales
  • Flexible schedule to assist in resolving high-priority issues during peak periods
  • Advanced knowledge of Microsoft software applications (excel, word, etc)
  • Knowledge of IT infrastructure/solutions manufacturers in the enterprise space
  • Strong customer service skills with a continuous service orientation focus
  • Ability to work closely and effectively with members across departments and at all levels of the organization
  • A drive for achievement and excellence, attention to detail, adaptability/flexibility, analytical thinking, dependability, initiative, independence, integrity, persistence, self-control, social orientation, and stress tolerance
  • Interacting with vendors on behalf of the customer.
  • Solving customer delivery and material challenges
  • Handling a wide variety of customer inquiries, including quoting, billing, sales, and technical support
  • Excellent time management and organizational skills and the ability to multitask and prioritize
  • Strong communication and interpersonal skills and dedication to customer satisfaction.
Benefits
  • Applications will be accepted on a rolling basis
  • Presidio has a strong commitment to the community we serve and our employees.
  • Presidio is an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.
  • Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceMicrosoft ExcelMicrosoft WordIT infrastructureCiscoDell/EMCVMwareforecastingprospectingBills of Materials
Soft Skills
customer serviceattention to detailadaptabilityanalytical thinkingdependabilityinitiativeintegritypersistencetime managementcommunication
Certifications
Bachelor's degree