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About the role
Key responsibilities & impact- Support Contact Center customers through application development, troubleshooting, and technical support.
- Perform minor SR upgrades of Contact Center solutions.
- Perform minor script alterations on call routing and prompting.
- Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio.
- Troubleshoot and make administrative changes to customers’ contact center environments as required.
- Keep up to date on newly released versions of Cisco, Amazon, Five9 and 3rd party contact center products.
- Maintain current certifications and obtain new contact center certifications as they become available.
Requirements
What you’ll need- Bachelor's degree or equivalent work experience/military experience (preferably BS/BA (EE/CS))
- 2 years experience working with Contact Center
- Ability to assess a problem and determine an effective course of action.
- Experience with project management and resource tracking techniques
- Knowledge of software and/or hardware, testing and implementation
- Ability to work effectively and add value as a team member
- Demonstrate technical knowledge and consultative skills
- Ability to perform tasks with minor supervision
- Demonstrate ability to implement, drive and track projects
- Ability to apply solutions, technology and products to a business opportunity
- Strong written and verbal communication, listening, and strong presentation skills.
Benefits
Comp & perks- Competitive salary
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application developmenttroubleshootingscript alterationscontact center solutionsproject managementresource trackingsoftware testinghardware testingimplementation
Soft Skills
problem assessmentteam collaborationconsultative skillsindependent workproject trackingsolution applicationcommunication skillslistening skillspresentation skills
Certifications
contact center certifications