Presidio

Engineer, Managed Services, Contact Center

Presidio

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support Contact Center customers through application development, troubleshooting, and technical support.
  • Perform minor SR upgrades of Contact Center solutions.
  • Perform minor script alterations on call routing and prompting.
  • Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio.
  • Troubleshoot and make administrative changes to customers’ contact center environments as required.
  • Keep up to date on newly released versions of Cisco, Amazon, Five9 and 3rd party contact center products.
  • Maintain current certifications and obtain new contact center certifications as they become available.

Requirements

  • Bachelor's degree or equivalent work experience/military experience (preferably BS/BA (EE/CS))
  • 2 years experience working with Contact Center
  • Ability to assess a problem and determine an effective course of action.
  • Experience with project management and resource tracking techniques
  • Knowledge of software and/or hardware, testing and implementation
  • Ability to work effectively and add value as a team member
  • Demonstrate technical knowledge and consultative skills
  • Ability to perform tasks with minor supervision
  • Demonstrate ability to implement, drive and track projects
  • Ability to apply solutions, technology and products to a business opportunity
  • Strong written and verbal communication, listening, and strong presentation skills.
Benefits
  • Competitive salary
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application developmenttroubleshootingscript alterationscontact center solutionsproject managementresource trackingsoftware testinghardware testingimplementation
Soft Skills
problem assessmentteam collaborationconsultative skillsindependent workproject trackingsolution applicationcommunication skillslistening skillspresentation skills
Certifications
contact center certifications