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About the role
Key responsibilities & impact- Supporting the Contact Center customers
- Application development
- Troubleshooting
- Moves, adds, changes, scripting, patching
- Customer technical support
- Keep up to date on newly released versions of Cisco, Amazon, Five9 and 3rd party contact center products
- Maintain current certifications and obtain new contact center certifications as they become available
Requirements
What you’ll need- Bachelor’s degree or the equivalent work experience and/or military experience (preferably BS/BA (EE/CS)
- 2 year's experience working with Contact Center
- Ability to assess a problem and determine an effective course of action.
- Experience with project management and resource tracking techniques
- Knowledge of software and/or hardware, testing and implementation
- Ability to work effectively and add value as a team member
- Demonstrate technical knowledge and consultative skills
- Ability to perform tasks with minor supervision
- Demonstrate ability to implement, drive and track projects
- Ability to apply solutions, technology and products to a business opportunity
- Strong written and verbal communication, listening, and strong presentation skills.
Benefits
Comp & perks- 5% associate travel
- remote work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application developmenttroubleshootingscriptingpatchingproject managementresource trackingsoftware testinghardware testingimplementation
Soft Skills
problem assessmentteam collaborationconsultative skillsindependent workproject trackingsolution applicationcommunication skillslistening skillspresentation skills
Certifications
contact center certifications