Customer Success Manager
Presidio
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Serve as the primary point of contact and liaison between Presidio and AWS ProServe
- Maintain proactive communication with AWS ProServe stakeholders across opportunities and active engagements
- Identify, track, and manage upcoming AWS ProServe opportunities
- Own internal alignment across GTM, delivery, and practice leadership for each opportunity
- Ensure delivery teams understand AWS ProServe expectations, scope, and operating models
- Support coordination of joint Presidio and AWS ProServe interviews and candidate selection processes
- Develop and operationalize standardized intake and staffing processes for AWS ProServe engagements
- Partner with practice leads to secure appropriate technical resources across US and India delivery teams
- Provide regular reporting and insights to Services leadership on ProServe performance
- Track project performance, utilization, and key delivery metrics
Requirements
- Bachelor’s Degree or equivalent work or military experience
- 5+ years of experience in customer success, delivery management, or technical program management
- Experience working with AWS, ideally in partnership with AWS ProServe or similar organizations
- AWS Certified AI Practitioner (Preferred Not Required)
- AWS Certified Cloud Practitioner (Preferred Not Required)
- Background in professional services or consulting environments preferred.
Benefits
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successdelivery managementtechnical program managementproject performance trackingutilization metricsdelivery metrics
Soft Skills
communicationstakeholder managementcollaborationorganizational skillsreporting
Certifications
AWS Certified AI PractitionerAWS Certified Cloud Practitioner