Business Process Consultant, ServiceNow
Presidio
full-time
Posted on:
Location Type: Remote
Location: Missouri • North Carolina • United States
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Tech Stack
About the role
- Act as a liaison between the customer and the technical team
- Assist in the implementation of delivery projects
- Conduct demos and working sessions with the client
- Gather requirements from the client
- Identify gaps or weaknesses in customer processes
- Draft Agile stories from business requirements
- Support User Acceptance Testing (UAT)
- Support Organizational Change Management (OCM)
Requirements
- Bachelor's degree or the equivalent work experience and/or military experience
- 4-6 years' experience as a Business Process Consultant or Business Analyst
- Experience gathering business requirements for ServiceNow configuration
- Experience explaining ServiceNow solutions to business stakeholders
- Experience with the ITIL framework
- Experience with Agile methodology (including story refinement, testing, and scrum)
- Strong interpersonal and communications skills
- Experience with ServiceNow as an administrator
- ServiceNow System Admin Certification.
- Ability to travel 10%
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business requirements gatheringServiceNow configurationAgile methodologyUser Acceptance TestingOrganizational Change Managementdrafting Agile storiesServiceNow administrationITIL framework
Soft Skills
interpersonal skillscommunication skills
Certifications
ServiceNow System Admin Certification