Business Process Consultant, ServiceNow

Presidio

. Act as a liaison between the customer and the technical team .

Posted 3/14/2026full-timeRemote • Missouri, North Carolina, South Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Act as a liaison between the customer and the technical team
Assist in the implementation of delivery projects
Conduct demos and working sessions with the client
Gather requirements from the client
Identify gaps or weaknesses in customer processes
Draft Agile stories from business requirements
Support User Acceptance Testing (UAT)
Support Organizational Change Management (OCM)

Requirements

What you’ll need

Bachelor's degree or the equivalent work experience and/or military experience
4-6 years' experience as a Business Process Consultant or Business Analyst
Experience gathering business requirements for ServiceNow configuration
Experience explaining ServiceNow solutions to business stakeholders
Experience with the ITIL framework
Experience with Agile methodology (including story refinement, testing, and scrum)
Strong interpersonal and communications skills
Experience with ServiceNow as an administrator
ServiceNow System Admin Certification.
Ability to travel 10%

Benefits

Comp & perks

Competitive salary
Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business requirements gatheringServiceNow configurationAgile methodologyUser Acceptance TestingOrganizational Change Managementdrafting Agile storiesServiceNow administrationITIL framework

Soft Skills

interpersonal skillscommunication skills

Certifications

ServiceNow System Admin Certification