Presidio

Delivery Center Engineer

Presidio

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

FirewallsTCP/IP

About the role

  • Serve as an escalation point on support calls for products supported in our network product catalog.
  • Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Fortinet, Meraki, Aruba Products among others.
  • Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
  • Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate.
  • Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues.
  • Participate in an on-call rotation and may be called upon to work off-hours to support customer escalations.
  • Develop additional skills in other products as business needs dictate.

Requirements

  • Bachelor's degree or the equivalent work experience and/or military experience
  • 3-5 years’ experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments
  • 3+ years’ experience providing implementation and technical support of Cisco Products
  • Must be US Citizen with ability to pass various background checks for our clients
  • Strong interpersonal skills and expert level relationship management abilities, ability to work well with many levels of client engineering and management
  • Ability to function in a team environment and recognize and take on tasks with self-direction
  • Ability to communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible
  • A history of successfully managing and operating multi-vendor network environments
  • Ability to manage multiple projects and work calmly under pressure​
  • Technical experience in the installation and operation of IP Routers, Switches and Firewalls. This includes hands-on operation of management tools and network analyzers
  • Understanding of the protocols surrounding IP networks. These skills should generally include: TCP/IP fundamentals, IP subnetting and supernetting and hierarchical routing principles, Routing protocol operation (OSPF and BGP), Routing policies at BGP peering points, etc.
  • Passion to continue learning and expanding your knowledge.
  • We seek CCNP certification (or working towards CCNP certification presently)
Benefits
  • Professional development opportunities
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networking productsCisco productsIP routersswitchesfirewallsTCP/IP fundamentalsIP subnettingsupernettingOSPFBGP
Soft Skills
interpersonal skillsrelationship managementteam environmentself-directioncommunicationproactive problem solvingmulti-vendor network managementproject managementcalm under pressurepassion for learning
Certifications
Bachelor's degreeCCNP certification