Delivery Center Engineer
Presidio
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as an escalation point on support calls for products supported in our network product catalog
- Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Fortinet, Meraki, Aruba Products among others
- Carry out testing of new features and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
- Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate
- Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues
- Participate in an on-call rotation and may be called upon to work off-hours to support customer escalations
- Develop additional skills in other products as business needs dictate
Requirements
- Bachelor's degree or the equivalent work experience and/or military experience
- 3-5 years’ experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments
- 3+ years’ experience providing implementation and technical support of Cisco Products
- Must be US Citizen with ability to pass various background checks for our clients
- Strong interpersonal skills and expert level relationship management abilities
- Ability to function in a team environment and recognize and take on tasks with self-direction
- Ability to communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible
- A history of successfully managing and operating multi-vendor network environments
- Ability to manage multiple projects and work calmly under pressure
- Technical experience in the installation and operation of IP Routers, Switches and Firewalls
- Understanding of the protocols surrounding IP networks
- These skills should generally include: TCP/IP fundamentals, IP subnetting and supernetting, and hierarchical routing principles, Routing protocol operation (OSPF and BGP), Routing policies at BGP peering points, etc.
- Passion to continue learning and expanding your knowledge
- We seek CCNP certification (or working towards CCNP certification presently)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cisco ProductsPalo AltoF5FortinetMerakiAruba ProductsIP RoutersSwitchesFirewallsTCP/IP fundamentals
Soft Skills
interpersonal skillsrelationship managementteam environmentself-directioncommunicationproactive problem solvingmulti-vendor network managementproject managementcalm under pressurepassion for learning
Certifications
Bachelor's degreeCCNP certification