Senior Project Manager, Contact Center
Presidio
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Provide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeout.
- Develop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverables.
- Enforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitments.
- Own project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targets.
- Monitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reporting.
- Lead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractors.
- Ensure all deliverables meet Presidio quality standards, contractual requirements, and customer expectations prior to acceptance.
- Drive clear, consistent, and professional communication through status reports, steering meetings, and executive briefings.
Requirements
- Bachelor’s degree or equivalent professional or military experience.
- 7+ years of hands-on experience as a Senior Project Manager delivering complex, customer-facing technology implementation projects within a VAR, systems integrator, or professional services environment.
- Demonstrated experience managing Contact Center and Unified Communications solutions, including cloud, hybrid, and on-prem deployments.
- Proven ability to manage project financials, including margin, utilization, cost controls, and revenue alignment.
- Strong command of formal project management methodologies, documentation, and governance practices.
- Advanced proficiency with Microsoft Project for scheduling, dependency management, and critical path analysis.
- PMP, Agile, or equivalent project management certification preferred.
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementrequirements validationsolution designfinancial performance managementcost trackingforecastingvariance analysiscritical path analysismilestones managementwork breakdown structures
Soft Skills
leadershipcommunicationcross-functional team managementgovernance enforcementcustomer expectation managementprofessional communication
Certifications
PMPAgile