Business Operations

• Drive operational excellence and scalable processes across the Splunk Services organization.
• Partner closely with CS Leadership, Operations, Engineering, and Project Management.
• Support internal project kickoff preparation (no customer-facing responsibilities).
• Help drive the evolution of Splunk Services Practice, helping establish scalable processes.
• Serve as a strategic advisor to Splunk Services leadership on operational performance.
• Own the internal customer resource assignment process, aligning engineering and delivery resources based on skillset, urgency, and availability.
• Build, document, and maintain standard operating procedures (SOPs) across CS operations.
• Identify opportunities to use AI and automation to streamline operational tasks.
• Create and manage frameworks for project intake, prioritization, and internal handoffs.
• Build operational dashboards and reporting.

Business Operations Manager – Splunk Services

Business Operations Project Manager

BizOps Associate

Lead Director, Business Operations and Strategy

Senior Business Process Consultant