Service Delivery Associate

Presence

Service Delivery Associate coordinating operational service delivery for low-complexity school districts at Presence. Working with cross-functional teams to ensure efficient service delivery and support for educational needs.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $62,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational coordination and management skills, ensuring effective referral progression and service delivery while maintaining data integrity and operational standards. Capable of building relationships with stakeholders and identifying opportunities for process improvements to enhance customer experience.

Highest-signal resume keywords

Operational CoordinationReferral ManagementCustomer SuccessProblem-SolvingData Integrity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementReferral CoordinationService DeliveryProject CoordinationAccount Management

Soft Skills

Organizational SkillsCommunication SkillsRelationship BuildingProblem-Solving Skills

Tools & Technologies

Operational SystemsSpreadsheetsCRMsReporting Tools

Industry Keywords

K-12 EducationHealthcareStaffingService OrganizationsCross-Functional Teams

About the role

Key responsibilities & impact

Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner.
Serve as the primary operational contact for assigned districts, providers, and internal partners.
Coordinate referral progression from intake through service readiness, ensuring referrals continue moving toward successful fulfillment.
Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions.
Identify operational risks early and escalate complex customer, provider, or workflow issues to the appropriate Service Delivery Specialist or Manager.
Coordinate provider engagement, referral acceptance, scheduling, and service readiness activities.
Monitor referral pipeline health and proactively address stalled, aging, or delayed referrals.
Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment.
Maintain accurate referral documentation and operational data across company systems.
Ensure referrals meet established service level expectations throughout the referral lifecycle.
Monitor account health, referral progression, and operational performance across assigned accounts.
Resolve routine operational issues while identifying opportunities to improve efficiency and customer experience.
Recommend workflow improvements that simplify processes and increase operational effectiveness.
Maintain operational standards while ensuring data integrity and process consistency.
Resolve routine operational barriers independently and escalate complex customer, provider, or workflow challenges requiring strategic coordination.
Partner with Service Delivery Specialists, Recruiting, and Revenue teams to ensure referrals move efficiently through the delivery process.
Share operational updates, customer feedback, and emerging risks with internal stakeholders.
Support onboarding and service implementation activities to ensure smooth transitions into ongoing service delivery.
Contribute to continuous improvement initiatives that strengthen operational execution and the customer experience.

Requirements

What you’ll need

1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field
Experience managing multiple priorities while meeting service level expectations
Strong organizational, communication, and problem-solving skills
Ability to build productive relationships with internal and external stakeholders
Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools
Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.
Experience supporting K-12 education, healthcare, staffing, or service organizations.
Familiarity with referral management, scheduling, provider coordination, or customer operations.
Experience working within remote, cross-functional teams.
Experience supporting multiple customer accounts simultaneously.

Benefits

Comp & perks

Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
In addition to 11 observed holidays, salaried team members have flexible paid time off and hourly team members accrue 15 days paid time off starting
401K savings plan with a discretionary company match
$500 home office stipend
Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
Wellness programs with Headspace, Peloton and One Medical
Paid parental and caregiving leave
Professional Development opportunities - eligibility to apply for our scholarship program
Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
Employee Resource Groups to promote shared community and belonging
A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services
Opportunities to give back to your community, including volunteer time off and donation matching