Monitor network performance, manage alerts, resolve technical issues, and support customer onboarding
Validate incoming prescriptions, including PHI accuracy
Investigate root causes and partner across teams to meet SLAs
Monitor and respond to system alerts in real time
Provide Tier 1 technical support; escalate when needed
Manage cases end-to-end in CRM tools (e.g., Salesforce)
Serve as a technical lead for customer integrations
Communicate outages, maintenance, and releases with clarity and urgency
Deliver clear, consistent reporting and operational metrics

Requirements

Associate’s degree
At least 2 years of experience providing customer-facing support for healthcare technology software
Familiarity with NCPDP ePrescribing and SCRIPT standards
Hands-on experience working with SQL databases
Proficiency in Microsoft Office Suite
Experience using Salesforce or a similar CRM platform for case management
Experience in application technical support, including managing client requests in high-volume, service-level-driven environments
Strong analytical and problem-solving skills, including root cause analysis and confident decision-making
Proficiency in defining use cases, performing manual software testing, and participating in cross-functional testing with product and engineering teams
Excellent verbal and written communication skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLePrescribingSCRIPT standardsmanual software testingroot cause analysiscase management

Soft Skills

analytical skillsproblem-solving skillsdecision-makingcommunication skills

Certifications

Associate’s degree