Field Service Technician

Prescott's, Inc

Field Service Technician providing expert technical support for medical equipment at Prescott’s, Inc. Handles installation, maintenance, and customer relations while ensuring high-quality service delivery.

Posted 5/22/2026full-timeLexington • Kentucky • 🇺🇸 United StatesJunior💰 $31 - $36 per hourWebsite

About the role

Key responsibilities & impact

Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
Conduct installations and equipment modifications as required.
Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
Plan and manage service schedules to ensure timely response and completion of all assignments.
Maintain professional, courteous communication with customers, contractors, and colleagues.
Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
Manage personal tools, parts, and inventory efficiently to support field operations.
Ensure compliance with company safety policies and all customer site protocols.

Requirements

What you’ll need

- High school diploma or GED required; technical school training in mechanical, electrical, or electronic systems preferred.
- Valid driver’s license and clean driving record required.
- 1–3 years of directly related field service or technical maintenance experience; or 3–5 years of hands-on experience without formal training.
- Strong technical, troubleshooting, and mechanical aptitude.
- Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment preferred.
- Working knowledge of electrical, plumbing, and mechanical systems.
- Excellent organization, communication, and problem-solving skills.
- Proficiency with computers and Windows-based software applications.
- Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
- Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away.
- Flexibility to accommodate customer schedules and respond to emergency service calls as needed.

Benefits

Comp & perks

**What we offer:**
At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:
- Paid time off
- Healthcare insurance (medical dental, and vision coverage)
- Accident insurance, critical illness, and hospital indemnity insurance
- Short term (employee paid) and long-term disability (employer paid)
- 401K plan with company matching
- Continuous learning and development - offering opportunities for training, workshops, and certifications
- Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairmodificationpreventive maintenancecorrective maintenancemechanical systemselectrical systemselectronic systemstechnical maintenanceequipment installation

Soft Skills

customer experiencecommunicationorganizationproblem-solvingflexibilitydedicationcourtesyplanningtrainingproactive

Certifications

high school diplomaGEDtechnical school training