Field Engineer

• - Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• - Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• - Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• - Conduct installations and equipment modifications as required.
• - Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
• - Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• - Plan and manage service schedules to ensure timely response and completion of all assignments.
• - Maintain professional, courteous communication with customers, contractors, and colleagues.
• - Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• - Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
• - Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• - Manage personal tools, parts, and inventory efficiently to support field operations.
• - Ensure compliance with company safety policies and all customer site protocols.

Field Service Technician

Field Service Engineer

Field Service Engineer

Mobile Field Service Technician

Mobile Field Service Technician