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Weekend Customer Advisor – Working Student / Minijob
prepmymealCustomer Support role assisting customers on weekends for a dynamic meal company. Engaging with clients to address their needs and ensuring satisfaction.
About the role
Key responsibilities & impact- Provide support and guidance to our existing customers on weekends
- Receive customer complaints and feedback and find satisfactory solutions
- Ensure our customers can always rely on friendly and prompt assistance
- Take responsibility for customer satisfaction and develop measures for long-term customer retention
- Work closely with Sales, Marketing and other departments to ensure holistic customer care
Requirements
What you’ll need- Ideally, experience in customer support
- Excellent verbal and written communication skills in German and preferably also in English
- Strong empathy for customers and an understanding of their needs
- Enjoy working in a team and coordinate effectively with other departments
- Organize tasks efficiently and keep track of multiple customer inquiries
Benefits
Comp & perks- Remote possible (on-site onboarding)
- Free meals
- Fit 7/11 membership
- Team events
- Free box of 6 meals per month
- Modern office in Frankfurt
- Young, motivated team with flat hierarchies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team CollaborationProblem-SolvingCustomer Relationship Management