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prepmymeal

Customer Support, Working Student / Minijob

prepmymeal

Customer Support representative at prepmymeal GmbH providing weekend assistance to customers in Frankfurt. Engaging with customers and ensuring satisfaction through effective communication and empathy.

Posted 6/29/2026part-timeFrankfurt am Main • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on customer satisfaction and retention. Proficient in effective communication in German and English, with a collaborative approach to working across departments.

Highest-signal resume keywords
Customer Support ExperienceVerbal Communication SkillsWritten Communication SkillsEmpathy for CustomersTask Organization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Team PlayerEffective CoordinationCustomer Satisfaction Focus
Industry Keywords
Customer RetentionCustomer FeedbackCustomer ComplaintsCustomer Inquiries

About the role

Key responsibilities & impact
  • Support and advise existing customers on weekends
  • Receive customer complaints and feedback and work on solutions
  • Ensure friendly and prompt assistance for customers
  • Take responsibility for customer satisfaction and develop long-term customer retention measures
  • Work closely with sales, marketing, and other departments to ensure customer care

Requirements

What you’ll need
  • Ideally, experience in customer support
  • Excellent verbal and written communication skills in German and preferably English
  • Strong empathy for customers
  • Team player with effective coordination across departments
  • Ability to organize tasks efficiently and keep an overview of customer inquiries

Benefits

Comp & perks
  • Remote work possible (onboarding on-site)
  • Free meals
  • Membership at Fit 7/11
  • Team events
  • Free 6-item box per month
  • Modern office in Frankfurt
  • Young and motivated team with flat hierarchies