Fraud Operations Manager

Preply

Fraud Operations Manager leading fraud operations at Preply, ensuring financial integrity and safe experiences. Responsible for team management, strategy, and operational efficiency across fraud investigations and risk management.

Posted 6/11/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead, manage, and develop a team of Fraud Specialists, setting clear expectations, coaching performance, and building a high-judgement, high-accountability team culture
Own the Fraud Operations roadmap, defining priorities and aligning the function's objectives with broader business goals
Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the team
Define, track, and continuously improve Fraud Ops KPIs — including chargeback rate, dispute resolution SLAs, false positive rate, and financial exposure metrics
Establish a governance cadence: risk reviews, exposure reviews, and threshold calibration with Finance and senior leadership
Serve as the eyes on the ground for Product and Data, systematically translating what Specialists observe day-to-day into structured, actionable requirements
Cross operational observations with data to identify gaps between what is happening on the ground and what detection models are actually capturing
Partner with Product, Payments, and Finance as the primary fraud authority, influencing priorities and ensuring fraud risk is embedded in key decisions
Own workforce planning and capacity management to ensure operational resilience
Present fraud performance, risk insights, and strategic recommendations to senior leadership
Drive continuous process improvement through root cause analysis, policy adherence, and tooling evolution

Requirements

What you’ll need

6-8+ years of experience in fraud operations, payments risk, or financial crime — with demonstrated people management experience
Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment
Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows
Experience owning operational KPIs and translating data into decisions and priorities
Strong people leadership: you build teams, develop talent, and create cultures of rigour and ownership
Able to translate operational observations into clear requirements for Product and Data
Strong data fluency: you combine what you see in operations with what the data shows
Skilled at designing scalable processes and governance frameworks that outlast any individual
Strong understanding of how AI and machine learning models are applied in fraud detection

Benefits

Comp & perks

A generous monthly allowance for lessons on Preply.com
Learning & Development budget and time off for your self-development
A competitive financial package with equity, leave allowance and health insurance
Access to free mental health support platforms
Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud investigation methodologychargeback managementfraud detection workflowsoperational KPIsdata analysisprocess improvementgovernance frameworksAI in fraud detectionmachine learning models

Soft Skills

people managementteam leadershipcoaching performancebuilding team culturetranslating observationsstrong communicationstrategic recommendationscapacity managementcontinuous improvement