People Operations Lead

Preply

People Operations Lead responsible for optimizing global People Ops processes at Preply. Enhancing employee experience while managing compliance and operational excellence throughout the organization.

Posted 5/26/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

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Applicant Tracking System Keywords

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Hard Skills

employee lifecycle managementprocess designautomationdata analysisvisa managementsponsorship processesglobal mobility coordinationpolicy developmentmetrics trackingLLMs

Soft Skills

leadershipcoachingstrategic thinkingoperational deliverycommunicationmentoringproblem-solvinginterpersonal skillsteam developmentpartnership building

Industry Keywords

People Operationsemployee experiencefast-growing organizationdistributed teamsimmigration compliancerelocation processesHR operationscontract changesemployee querieshigh-performance teams

About the role

Key responsibilities & impact

Shape the future operating model of People Operations at Preply as we continue scaling globally
Lead end-to-end employee lifecycle processes globally – onboarding, offboarding, contract changes
Design and scale People Ops processes and policies suited to a fast-growing, distributed global organisation
Maintaining up-to-date employee records and documentation
Act as a first point of contact for employee queries related to HR operations across your regions
Coordinate with Legal, Finance, IT, and People teams to ensure correct documentation and processes
Lead and mentor a People Ops team while remaining hands-on in day-to-day execution
Coach and develop team members, setting clear expectations and supporting high performance
Balance strategic thinking with operational delivery – comfortable moving between both
Drive a high-quality employee experience through efficient, scalable, and people-centered operations.
Design and own automation across People Ops workflows — identify high-frequency manual processes and eliminate them through tooling or scripted logic
Build and iterate on AI-native workflows — use LLMs and agentic tools to handle routine employee queries, ticket triage, and policy lookups; reduce resolution time without adding headcount
Track and report on key People Operations metrics; use data to identify gaps and drive improvements
Build strong partnerships with senior leaders and cross-functional teams across the business
Translate complex policies and employment requirements into clear, actionable guidance
Work effectively across international, distributed teams in a fast-paced environment
Manage UK visa and sponsorship processes, including Skilled Worker visas and right-to-work compliance
Coordinate global mobility programmes in partnership with legal and immigration vendors
Advise internal stakeholders on relocation processes and immigration requirements
Partner with team to optimize mobility processes globally

Requirements

What you’ll need

Extensive experience in optimizing People Operations, including employee lifecycle management, policies
Proven ability to design and scale People Ops processes in fast-growing or global environments
Experience leading and mentoring a team while remaining hands-on in execution
Strong coaching skills with a track record of developing high-performing People Ops team members
Ability to balance strategic thinking with operational delivery
Experience managing visa and sponsorship processes (e.g. Skilled Worker visas)
Familiarity with global mobility programmes and coordination with legal/immigration partners
Data-driven mindset with ability to track and improve key People metrics

Benefits

Comp & perks

A generous monthly allowance for lessons on Preply.com
Learning & Development budget and time off for your self-development
A competitive financial package with equity, leave allowance and health insurance
Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
Access to free mental health support platforms
Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health