API Support Engineer

PrePass

full-time

Posted on: 9/20/2025

Origin: • 🇺🇸 United States • Arizona

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Mid-LevelSenior

AWSAzureCloudGoogle Cloud PlatformJavaPythonSQL

About the role

First-line owner for API incidents and customer requests; triage and resolve API issues.
Work closely with Web/API Engineering and Enterprise/Platform teams to ensure platform resilience and observability.
Analyze requests/responses, authentication, throttling, data mismatches, and configuration.
Debug with code-level visibility: read and step through C# services, produce minimal repros, and propose fixes or small PRs.
Operate across the stack: Azure API Management (APIM), Azure Functions, Service Bus/queues, SQL layer, identity/OAuth, and networking.
Design and run load/security tests to identify performance and resilience improvements.
Enhance Datadog dashboards, logs, and alerts to reduce MTTD/MTTR.
Publish Postman collections and sample clients (C#, Python, Java) for developer experience.
Create and maintain knowledge base articles and runbooks for common scenarios.
Partner with Product and engineering teams on API enhancements and customer needs.

Ability to read and debug C# services; strong general programming fundamentals.
Working knowledge of REST, OAuth 2.0/identity, and API best practices (rate limits, pagination, error patterns).
Familiarity with cloud concepts (Azure/AWS/GCP) and deploying/operating APIs in the cloud.
Experience with relational databases and SQL for diagnostics and data validation.
Proven troubleshooting mindset and customer empathy; comfortable owning issues through resolution.
(Nice-to-have) Experience with Azure APIM, Azure Functions, Service Bus, and Datadog (or comparable tools).
(Nice-to-have) Prior work in load/security testing and performance diagnostics.
(Nice-to-have) Ability to produce sample code in C#, Python, or Java for customer scenarios.