Support Engineer

• First-line owner for API incidents and customer requests; triage and resolve API issues.
• Work closely with Web/API Engineering and Enterprise/Platform teams to ensure platform resilience and observability.
• Analyze requests/responses, authentication, throttling, data mismatches, and configuration.
• Debug with code-level visibility: read and step through C# services, produce minimal repros, and propose fixes or small PRs.
• Operate across the stack: Azure API Management (APIM), Azure Functions, Service Bus/queues, SQL layer, identity/OAuth, and networking.
• Design and run load/security tests to identify performance and resilience improvements.
• Enhance Datadog dashboards, logs, and alerts to reduce MTTD/MTTR.
• Publish Postman collections and sample clients (C#, Python, Java) for developer experience.
• Create and maintain knowledge base articles and runbooks for common scenarios.
• Partner with Product and engineering teams on API enhancements and customer needs.

API Support Engineer

Healthcare Technical Support

Senior Technical Support Engineer

Support Operations Analyst

Technical Support Specialist

Technical Support Specialist