Client Services Partner

Prenuvo

Client Services Partner managing enhanced scan workflow and ensuring patient and physician satisfaction at Prenuvo's proactive healthcare facilities.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $68,000 - $72,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up.
Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification.
Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively.
Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process.
Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience.
Work closely with the physician sales team to ensure timely scheduling and engagement with program participants.
Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback.
Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services.
Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups.
Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders.
Maintain the highest degree of confidentiality and compliance when handling patient and physician information.

Requirements

What you’ll need

Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare).
Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously.
Excellent communication and relationship management skills, with a patient-centric and service-oriented approach.
Experience working with sales and physician relations teams is a plus.
Proficiency in using CRM systems, scheduling platforms, and medical record systems to track patient and physician progress.
Ability to work independently in a fast-paced environment, problem-solve, and anticipate patient and physician needs.
Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops.

Benefits

Comp & perks

An avenue to make a positive impact on people's lives and their health
We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!
Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

ATS Keywords

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Hard Skills & Tools

patient coordinationhealthcare operationsclinical supportproject managementproblem-solving

Soft Skills

organizational skillscommunication skillsrelationship managementpatient-centric approachservice-oriented approach