Prentke Romich GmbH

Medical writer

• Leads comprehensive reviews of all Medicare-required SLP evaluation reports and related documents, ensuring compliance with coverage criteria for SGDs and accessories, clearly communicating recommended changes to SLPs, AAC Consultants, and funding staff.
• Completes targeted documentation reviews for other funding submissions as required by internal criteria to address specific funding-source or billing concerns, to optimize first-pass approval rates, maintaining regulatory compliance, and ensures successful billing.
• Designs and delivers education and coaching – both individual and group based to SLPs and AAC Consultants, focusing on best practices and requirements of SGD evaluation report writing standards.
• Provides expert guidance, real-time feedback, and support through virtual sessions designed to address specific clinical scenarios.
• Develops, implements, and evaluates professional development programs and educational resources that build long-term competency in SGD clinical report writing, fosters best practices, and supports ongoing organizational growth within the organization.
• Monitors, researches, and disseminates the latest SGD policy updates and best practices for report writing across all relevant funding sources.
• Engages in the internal peer reviews and adverse determination process to support documentation quality and overturn denials.
• Monitors and analyzes documentation trends, approval rates, and coaching effectiveness to inform and refine standardized, data-driven workflows.
• Collaborates with internal departments to address systemic funding issues, streamline documentation processes, and ensures ongoing alignment with industry best practices and regulatory standards for optimal customer outcomes.
• Performs other duties as assigned.

Clinical Documentation Specialist

Product Manager

• Establishes and maintains a deep, up-to-date understanding of the needs of AAC users, communication partners, and professionals through continued interaction.
• Develops a comprehensive understanding of the AAC market and industry participants, performing periodic competitive analysis of their products against equivalents.
• Maintains a prioritized list of stakeholder needs.
• Works with users, engineering, and clinical stakeholders to identify solutions that best meet stakeholder needs, align with company strategic objectives, and use company resources efficiently.
• Defines products and features to effectively meet customer needs and business objectives.
• Monitors development progress and performance against key metrics.
• Identifies and addresses potential issues or risks proactively.
• Ensures adherence to development timelines.
• Ensures that project deliverables meet or exceed stakeholder expectations by gathering and communicating feedback continuously through the design process.
• Manages subcontractors and external vendors as needed.
• Collaborates with other cross functional teams and staff to ensure projects stay on track.
• Works with stakeholders to ensure products meet all applicable compliance requirements.
• Proactively communicates new features, known issues, and other information regarding products to ensure stakeholders are up-to-date.
• Performs other duties as assigned.

QA Engineer

• Responsible for testing products and features developed in-house and by third party vendors.
• Identifies bugs, deviations from the product definition, and confusing user interface features.
• Records bugs and concerns with a detailed description to help track down the source of the bug and give detailed instructions for duplicating the bug.
• Interacts with other individuals to give them operational and technical support.
• Provides operational and technical support to field staff.
• Documents issues that field staff have with products for consideration in future product enhancements.
• Performs other duties and responsibilities as assigned.

Technical Tester

Consultant

• Builds and maintains relationships with new and existing customers to promote products, support needs, and uncover opportunities.
• Drives sales pipeline through daily outreach activities and consultative, solution-based selling.
• Supports teams through the AAC device acquisition process—from evaluation and trial to funding and training.
• Delivers product education and demonstrations via group meetings and presentations.
• Manages territory operations including equipment, expenses, visibility, and participation in conferences.
• Stays current on company offerings, AAC trends, and best practices.
• Participates in internal meetings and adheres to company policies.

AAC Consultant

Customer Support

• Provides operational support for the Sales Department and Customer Support for the Company.
• Acts as first point of contact for incoming phone calls, emails, mail, and visitors to the Company.
• Provides support to internal staff and customers as the first line of support for email and phone calls.
• Completes data entry for evaluation loans and other sales-related programs.
• Assists with training of new department employees and new consultant orientation.
• Assists management with special projects as requested.
• Remains current on Company policies, procedures, products, and service offerings.
• Develops and maintains department work instructions.
• Acts as front-line response to Fire Alarm Emergencies and protocols.

Customer Support Specialist

Compliance

• Maintains an efficient quality management system in accordance to the QSMR
• Develops monthly reports (CAPA, OFI, and OB) for Leadership Team
• Serves as main audit facilitator of FDA, ISO and ACHC external audits and assessments
• Provides support to product compliance, engineering and product development personnel
• Serves as main quality management system regulation (QMSR) software contact for implementation, support, training, and improvement activities
• Maintains external contacts in areas relating to process compliance

Process Compliance Manager

Engineer

• Supports and maintains all endpoint management platforms, policy creation, and asset management.
• Provides escalation to desktop support staff and engages vendors as needed to resolve complex end user issues.
• Supports management systems and platforms to configure, build, manage, secure, and enforce policy for desktops, laptops, and mobile devices.
• Creates controls and processes for managing desktop operating systems to align with security policies.
• Manages purchasing of laptops, desktops, software, and peripherals across asset lifecycle management.
• Acts as final escalation in troubleshooting and support of PCs, software applications, VPN, network connections, and passwords.
• Provides support in person, via email, phone, or remotely and responds to inquiries promptly and courteously.
• Assists in account creation and provisioning of access for various systems.
• Trains new IT employees in support of PC, primary applications, email, network, virus protection, printers, phone system, fax system, and PC maintenance procedures.
• Keeps abreast of new technology, testing and making recommendations and assisting in implementation.
• Performs other duties as assigned.