Prentke Romich GmbH

Engineer

• Supports and maintains all endpoint management platforms, policy creation, and asset management.
• Provides escalation to desktop support staff and engages vendors as needed to resolve complex end user issues.
• Supports management systems and platforms to configure, build, manage, secure, and enforce policy for desktops, laptops, and mobile devices.
• Creates controls and processes for managing desktop operating systems to align with security policies.
• Manages purchasing of laptops, desktops, software, and peripherals across asset lifecycle management.
• Acts as final escalation in troubleshooting and support of PCs, software applications, VPN, network connections, and passwords.
• Provides support in person, via email, phone, or remotely and responds to inquiries promptly and courteously.
• Assists in account creation and provisioning of access for various systems.
• Trains new IT employees in support of PC, primary applications, email, network, virus protection, printers, phone system, fax system, and PC maintenance procedures.
• Keeps abreast of new technology, testing and making recommendations and assisting in implementation.
• Performs other duties as assigned.

Desktop Engineer