PremieRpet

Analyst

• Responsible for executing and maintaining the analytical aspects of the S&OP process in an industrial environment, consolidating data, preparing forecasts, and providing technical support for decisions related to integrated supply chain planning;
• Prepare and review forecasts based on historical data, trends, and commercial inputs;
• Monitor process KPIs, analyze variances, and propose corrective actions;
• Prepare and consolidate data for the monthly S&OP cycle;
• Support aggregate production planning and alignment with the supply chain;
• Contribute to process standardization, data governance, and continuous improvement.

S&OP Analyst (Mid-Level)

• Realizar o primeiro atendimento e triagem de chamados relacionados aos produtos digitais;
• Avaliar solicitações e realizar validação técnica e QA inicial para confirmar ocorrências de bugs ou problemas reportados;
• Registrar, priorizar e acompanhar chamados no Jira Service Management;
• Redirecionar demandas para os times responsáveis (desenvolvimento, infraestrutura, fornecedores);
• Acompanhar o ciclo de vida dos chamados até sua resolução e comunicar o retorno aos solicitantes;
• Garantir o cumprimento dos SLAs estabelecidos para atendimento e resolução;
• Realizar ações operacionais pontuais para resolução de solicitações como: ajustes simples em banco de dados, concessão ou alteração de permissões de acesso, criação de contas e verificações básicas em sistemas e ferramentas;
• Participar de reuniões de acompanhamento com equipes internas, stakeholders e fornecedores;
• Contribuir para a organização e melhoria contínua do processo de sustentação;
• Manter registros e documentação das ocorrências relevantes.

Analista de Produtos Digitais JR

Customer Success Manager

• Plan, execute and optimize performance- and growth-oriented multichannel CRM campaigns;
• Develop, maintain and evolve relationship automations, automated flows and personalized customer journeys focused on conversion, retention and repeat purchases;
• Manage the full lifecycle of CRM initiatives, ensuring direct impact on the business's strategic KPIs;
• Create and manage advanced segmentations based on behavioral, transactional and customer lifecycle data;
• Monitor and analyze key indicators (conversion, retention, LTV, churn, CAC, ROI), turning data into insights and actionable plans;
• Run A/B tests, experiments and continuous hypothesis validation aimed at incremental and scalable performance gains;
• Manage the database and evolve growth strategies for the loyalty program, defining engagement actions, segmentation, benefits and mechanics that drive retention, purchase frequency, average ticket and LTV;
• Plan and execute CRM campaigns and communications integrated with the loyalty program;
• Evaluate loyalty program performance using KPIs such as enrollment, activation, engagement, recurrence, LTV and churn;
• Serve as a technical reference in CRM, growth and loyalty;
• Orchestrate deliverables with internal teams, product, technology and external partners;
• Anticipate opportunities for growth, efficiency and monetization of the customer base;
• Oversee CRM, automation and data platforms to ensure performance, scalability and strategic use.

S&OP Analyst (Mid-Level)

Analista de Produtos Digitais JR

Senior CRM Analyst