Customer Retention Representative

Premier

Customer Retention Representative helping PREMIER Bankcard retain credit card customers. Resolving account-closing concerns, explaining rewards, and addressing customer objections.

Posted 8/10/2026full-timeWatertown • South Dakota • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving issues and retaining accounts while adhering to quality standards and regulatory compliance. Capable of maintaining control of conversations and addressing customer objections with appropriate solutions.

Highest-signal resume keywords

Customer Issue ResolutionAccount Retention StrategiesRegulatory ComplianceBilingual SkillsQuality Standards Adherence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationProblem SolvingCustomer Objection HandlingConversation Control

Industry Keywords

Customer ServiceAccount ManagementEstablished ProceduresCompany Guidelines

About the role

Key responsibilities & impact

Respond to and resolve customer issues for customers considering closing their accounts
Offer solutions to retain customers and their accounts
Ensure tasks meet quality standards and comply with regulations
Follow established procedures and company guidelines
Educate customers on the benefits, rewards, and features of retaining the account
Maintain control of conversations
Appropriately answer customer objections and questions

Requirements

What you’ll need

Employees must live within 50 miles of a PREMIER location or plan on relocating
Must follow established procedures and company guidelines
Must ensure tasks meet quality standards and comply with regulations
Ability to maintain control of customer conversations
Ability to answer customer objections and questions appropriately
Full-time and part-time shift availability
Bilingual skills qualify for a 10% differential

Benefits

Comp & perks

Robust and expanded package of health benefits
Incentives and monthly incentives
Paid time off
Growth and career advancement opportunities
Private concerts
Outdoor bashes
Cash and car giveaways
Full medical benefits for 20+ hours/week
FREE dental and vision coverage
PTO, Sick Pay, and Bonus Days
401(k) with dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
Employee Wellness Program
Paid Community Volunteer Hours
Fun Employee Parties
Flex Scheduling opportunity for top performers
Up to an additional $3.50/hr. for non-traditional hours
10% bilingual differential
Extensive paid training program
Ongoing training opportunities
PREMIER University skill-based training, leadership classes, and inspirational national speakers
Employee Assistance Program with free counseling sessions, online resources, and legal support
Community Giving opportunities
Surprise gifts, cash/car giveaways, Apple watches, and wireless earbuds
$1,000 for every year worked for employees celebrating milestone anniversaries from 20 through 50 years