Customer Service Representative

Premier

Customer Service Associate providing customer service and account support for First PREMIER Bank and PREMIER Bankcard. Handling inbound calls, maintaining records, and assisting with account issues.

Posted 7/29/2026full-timeRemote • South Dakota • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and account support, with a strong understanding of credit card products and compliance protocols. Proficient in maintaining accurate records and utilizing customer service software to enhance customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCustomer Service SoftwareCredit Card Products KnowledgeCompliance AdherenceRecord Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsProblem-Solving Skills

Tools & Technologies

Customer Service SoftwareDatabases

Industry Keywords

Credit Card TransactionsSecurity ProtocolsQuality Standards

About the role

Key responsibilities & impact

Provide customer service and account support on inbound phone calls
Accurately maintain records and document follow-up actions
Provide product and service information and respond to customer questions
Adhere to procedures to ensure compliance with quality standards
Assist with credit limit increases, card replacements, and payment arrangements

Requirements

What you’ll need

High school diploma or equivalent preferred
Three months (3) customer service experience preferred
Experience with customer service software and databases
Understanding of credit card products, transactions, compliance, and security protocols

Benefits

Comp & perks

robust and expanded package of health benefits
incentives
paid time off
growth and career advancement opportunities
private concerts
outdoor bashes
cash and car giveaways
employee recognitions
401(k) plan with dollar-for-dollar company match after 120 days of employment
access to free counseling sessions through Employee Assistance Program
skill-based training and leadership classes through PREMIER University