Customer Service Representative

Premier

Customer Service Representative at PREMIER Bank handling inbound calls and customer inquiries. Opportunities available for full-time and part-time roles with various shift options.

Posted 5/1/2026full-timeWatertown • South Dakota • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound calls about our products and services
Understand policies and procedures used for daily operations
Take accountability for customer satisfaction with a highly professional demeanor
Demonstrate a strong phone presence while assisting those with less than perfect credit
Achieve high satisfaction on customer surveys
Participate in team meetings

Requirements

What you’ll need

Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential
No specific requirement for bilingual skills
Must be able to handle inbound calls about products and services
Understand policies and procedures used for daily operations
Take accountability for customer satisfaction with a highly professional demeanor
Demonstrate a strong phone presence while assisting those with less than perfect credit.

Benefits

Comp & perks

Full medical benefits for 20+ hours/week
FREE dental and vision coverage
Generous time off plans including PTO, Sick Pay, and Bonus Days
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
Employee Wellness Program
Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
Fun Employee Parties

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer satisfactionprofessional demeanorstrong phone presenceaccountability