Customer Service Representative, Collision Center
Premier Truck Group
full-time
Posted on:
Location Type: Office
Location: La Crosse • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Responsible for greeting customers coming into the collision center for all service needs
- Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
- Assist in the preparation of quotes on repair jobs and write service orders obtaining customer approval
- Open and close Repair Orders in times of customer/service overflow
- Assist Shop Supervisor(s) in assigning collision technicians to specific service jobs and monitor job progress
- Assist collision technicians in identifying opportunities to Up-Sell
- Report all customer complaints to the shop foreman or collision center manager
- Inspect each departing job for quality and cleanliness
- Finalize paperwork upon completion of work and at end of shift
- Check all cash schedules daily
- Assist shop foreman daily and serve as relief for shop foreman vacations
- Promote good housekeeping and safe work practices
- Perform all other duties as assigned
Requirements
- A high school diploma or GED is required
- Additional training in heavy duty trucks required
- Equivalent education and relevant work experience may be considered
- Minimum of 2 years of experience in Customer Service Relations, vehicle environment and employee supervision
- A valid driver’s license is required
- CDL and DOT medical card is mandatory if vehicle is to be driven off of dealership premises
- All employees must maintain a neat, clean and well-groomed appearance
Benefits
- Employee Discounts
- Medical, Dental, and Vision Insurance
- Life Insurance
- Employee Assistant Programs
- Paid Holidays and Paid Time Off
- 401k Plan with Employer Match
- Training
- Work-Life Balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicerepair ordersservice quotesjob progress monitoringup-sellingquality inspectioncash handling
Soft skills
communicationinterpersonal skillssupervisionproblem-solvingorganizationattention to detail
Certifications
high school diplomaGEDCDLDOT medical card